Customer Care AssociateJun 2018 - Present · 4 yrs 8 mosMadrid Area, Spain- Timely intake and processing of all incoming cases as well as Guarantees ofPayment (confirmation towards the hospital regarding the length of admission, treatment,and insured amount).- Analyze requests for hospitalization and evaluate treatments, as well as the amountand the length of stay depending on the policy.- Act as liaison between medical providers and insured individuals, mainly by… Show more Customer Care AssociateJun 2018 - Present · 4 yrs 8 mosMadrid Area, Spain- Timely intake and processing of all incoming cases as well as Guarantees ofPayment (confirmation towards the hospital regarding the length of admission, treatment,and insured amount).- Analyze requests for hospitalization and evaluate treatments, as well as the amountand the length of stay depending on the policy.- Act as liaison between medical providers and insured individuals, mainly by email, toobtain all necessary information.- Review and monitor cases to ensure files are cascaded to appropriate teams,depending on specifically identified triggers.- Maintain accurate workflow and process documentation following outlined processes.* Provide training to new members of the team in the processes of the department such as screening, structuring, and Guarantee of Payment letters issuing. ** Proven record of 100% quality audits in 5 years. Show less

- Maintaining customer service quality- Assigning tasks and providing follow-up to sales team- Processing cash register transactions (sales, returns, exchanges, price adjustments)- Training and integrating new employees on products, procedures and inventory management- Monitoring sales targets and conducting daily meetings- Participating in inventory planning, preparation and audits- Managing markdowns and price changes- Ensuring compliance with health and safety… Show more - Maintaining customer service quality- Assigning tasks and providing follow-up to sales team- Processing cash register transactions (sales, returns, exchanges, price adjustments)- Training and integrating new employees on products, procedures and inventory management- Monitoring sales targets and conducting daily meetings- Participating in inventory planning, preparation and audits- Managing markdowns and price changes- Ensuring compliance with health and safety regulations- Handling store opening and closing duties. Show less

- Recruit and build a comprehensive database of qualified healthcare professionals- Identifying candidates with the right combination of experience, education, and skills to fill open positions- Compile, process, and maintain accurate records of doctor's information in the database- Ensure compliance with regulatory requirements while creating doctor or clinic files- Organize and maintain both electronic and paper records of doctor's information- Conduct background reference… Show more - Recruit and build a comprehensive database of qualified healthcare professionals- Identifying candidates with the right combination of experience, education, and skills to fill open positions- Compile, process, and maintain accurate records of doctor's information in the database- Ensure compliance with regulatory requirements while creating doctor or clinic files- Organize and maintain both electronic and paper records of doctor's information- Conduct background reference checks- Write proposition letters. Show less

- Diagnose oral diseases and develop treatment plans- Maintain or restore patients' oral health- Promote oral health and disease prevention through patient education- Interpret X-rays and diagnostic tests to aid in diagnosis- Ensure safe administration of anesthetics during procedures- Monitor growth and development of teeth and jaws- Perform surgical procedures on teeth, bone and soft tissues of the oral cavity.