Chief Entertainment Officer. Public Relations. Operations Manager.

Co-DirectorDigital Marketing StrategistContent CreatorWebsite developerSales and Customer Service

Responded to callers' critical issues related to domestic violence, social isolation, suicide, addictions, mental and general health concernsResourcefully delivered emotional support, crisis intervention and suicide prevention to emotionally vulnerable and at risk communityEvaluated risk and provided links to emergency services when necessary. Referrals to community resources and servicesAssisted EMS Toronto by providing support to suicide in-progress or at-high-risk suicide persons while emergency services arrive

Evaluated client’s needs and provided case management and referrals to various services and community resourcesAssisted clients with the completion of government forms and applicationsEngaged in meaningful conversations with residents to provide emotional support during settlementParticipated in conflict resolution and mediation sessions with residents as neededPlanned, prepared and delivered presentations to residents

Delivered customer service and assessed client’s needs to determine the program or service most suitable for themAdvised and assisted refugee claimants with immigration policies, processes and proceduresArranged and conducted orientation sessions regarding health services, employment and housingActed as intermediary and advocated for clients with housing, landlords, health providers, OW, ODSP, etcDeveloped and facilitated English conversation sessions and other workshopsAcquired expertise in writing detailed reports and documentation