Fabiola Sari Email & Phone Number

County Cork, Ireland

• Respond to and triage incoming work requests;• Escalates issues appropriately to address them to the right department;• Monitor the work queue to prioritize appropriately according to different cases.

County Cork, Ireland

• Mitigate the impact of bad actors on Airbnb through sophisticated behavioral analysis, conduct objective, fair account investigation, reviewing queued results in multiple high-volume queues that prevent potential risks, investigating and identifying account patterns through data analysis;• Investigating complex situations and potential fraud. Investigating scammers, scrapers and fraud cases and recognizing suspicious trends, follow your instinct and report and discover new fraud rings. Screening for credit card charge back risk and preventing incidences to reduce losses;• Reviewing and acting against credit card fraud, unauthorized business transactions and other forms of identity thief, screening for credit card charge back risk and preventingincidences to reduce losses. Outbound call about sensitive cases

County Cork, Ireland

• Active mediation dealing with existing reservations, managing ongoing issue on existing active reservation, active mediation on ongoing reservation, last-minute rebooking assistance, check in assistance;• Ability to make appropriate decisions on behalf of the customer quickly and effectively;• Managing customers’ requests, changes and cancellations as necessary via inbound phone calls and emails/messages, troubleshoot, providing information and solutions to customers;• Mediation between customer about personality conflict.• Educating customers about platform Policies and rules, supporting host with proactive advice about managing listing pages;• Handing call of urgent and sensitive cases with extreme caution;• Set appropriate expectations with customers;• Approach problems logically and with good judgment to ensure the appropriate customer outcome