- PMO Implementation: Establish a PMO to lead 24 annual initiatives of medium to high complexity, strengthening the project-oriented culture and boosting organizational efficiency.- BI Department Restructuring: Integrate market experts and adopt new technologies and statistical processes to enhance customer segmentation and sales management, increasing productivity.- Project Leadership: Direct the planning and execution of medium to high complexity projects, ensuring adherence to best project management practices and compliance with PMO governance and compliance guidelines.- Team Management: Manage and develop PMO and BI teams, totaling 12 employees, fostering a collaborative and positive work environment. Develop leadership skills to achieve significant milestones with high quality standards.- Client Relations: Maintain strong connections, act as the main point of contact, and implement communication strategies that ensure regular project updates and smooth transitions during onboarding phases.- Performance Analysis: Monitor the performance of clients and teams, identify improvement opportunities, and propose innovative solutions to increase retention and optimize customer experience.- Operational Excellence: Manage the delivery of medium to large projects, ensuring timelines and budgets are met, mitigating risks, and promoting efficient change management.- Continuous Innovation: Review and adjust project execution and management methodologies according to organizational needs, raising standards and process efficiency.- Education and Training: Lead ongoing training initiatives, ensuring teams effectively utilize available resources and technologies.- Client Advocacy: Actively represent client interests within the organization, ensuring their needs are understood and met at all organizational levels.

Officer, a prominent technology distribution firm with annual revenues of R$300M, faces tough market challenges. As a direct report to the CEO, I am tasked with reducing operational costs and enhancing process excellence. My contributions include:- Team Leadership and Budget Management: I oversee three internal teams in Infrastructure, SAP AMS, and DevOps, supported by 18 partner companies with a budget of R$3.5M, ensuring the delivery of critical projects.- System Reliability: I maintain high availability for key systems including SAP ECC 6.0 and Salesforce, alongside external datacenters and Avaya systems, achieving continuous performance and stability enhancements.- Process Optimization: I lead major improvements across various departments (Sales, Legal, Marketing) using Design Thinking, Process Engineering, and Automation, boosting both user experience and operational efficiency.- Innovative Technology Implementation: I have introduced advanced tools such as RPA Power Automate and Power BI, developing internal solutions and API integrations that streamline and automate essential processes, significantly cutting costs and increasing productivity.- Infrastructure Modernization: I replaced outdated systems with modern CRM and telephony solutions, automating key services, which resulted in R$500K cost savings in 2021 and an expected R$2M annually from 2022.- Internal Collections Department Creation: I set up an internal collections department, integrating with ERP and automating processes to recover R$8M in outstanding receivables within six months.

Directed the operational restructuring for the company’s spin-off, setting the stage for future management by a General Manager. Worked closely with the Project Leader, Director of New Business (CV Investment Fund), and Founding Partner (Arco Educação), turning the Product department into an independent company with national operations.Key Achievements:- Pricing Strategy: Developed pricing studies for products and services, resulting in a pricing matrix that incorporates progressive discounts based on sales volume and contract duration.- Sales Structure Establishment: Outlined the sales strategy, targets, commercial team structure, events, and systems crucial for operational success.- Talent Management: Managed the recruitment process for the commercial team, including 1 manager, 2 coordinators, 4 inside sales representatives, and 8 salespersons.- Corporate Foundation: Oversaw the legal establishment of the company, selection of accounting and legal services, and the opening of a bank account.- Legal Protection and Compliance: Coordinated with lawyers to draft critical documents such as non-compete agreements, NDAs, and standard contracts with clients and suppliers.- Operational Implementation: Designed and implemented the Product Engineering, Procurement, and Logistics areas (100% outsourced), configuring and adapting the corporate system (Totvs).- Pilot Project Support: Assisted the Product team in running a Pilot Project involving about 3,000 students across 5 schools in 3 states, managing material acquisitions, kit handling, logistics, and information systems.

Joined Cativa Iluminação, a high-potential Brazilian startup, tasked with transforming and professionalizing its operations to lay the foundation for sustainable and consistent growth. Over three years, I spearheaded multidisciplinary projects that boosted revenue by 150% through strategic improvements in Financial Control, Supply Chain, IT, and Business Intelligence.Key Achievements:- Financial Department Overhaul: Restructured the entire finance department, enhancing team capabilities and refining processes to achieve optimal control and traceability of financial resources. Implemented robust cash flow management, managerial P&L, pricing structures, fiscal tracking, analysis of top customers/suppliers, and delinquency controls, significantly influencing company decisions.- IT and Systems Infrastructure Development: Established a state-of-the-art IT infrastructure, utilizing information systems for efficient resource management. Focused on PCP (Production Planning and Control), Finance, and interdepartmental synergy and communication, I facilitated a more agile and fact-based decision-making environment through the deployment of an industrial ERP and project management tools for identification, packaging, dispatch, and logistics.- Process and Tools Implementation: Introduced a range of tools, processes, training, and KPIs, coupled with career plans and variable compensation for all employees, yielding excellent results and fostering a greater sense of ownership and belonging, aligning everyone with a common goal.- Commercial Relationships Redefinition: Redefined relationships with both national and international suppliers and customers, acting as a facilitator to ensure the best outcomes for the company.

Abramundo is a large-sized company in the education segment facing a challenging situation. As a team member of a large turn-around project, I am responsible for:- Introducing new technologies to maximize learning and engagement for all actors involved in the education process such as collaborative learning platforms, online courses platforms, robotics;- Introducing new technologies to maximize efficiency, management, control, and mobility to all departments through the implementation of CRM Salesforce, Incident Management, and Intranet;- Defining and managing business process re-engineering projects to achieve agility, mitigate risks and inconsistencies, cost reduction, waste and improve customer satisfaction.- Creating and managing the company’s cost and price framework for all products and services within the portfolio, defining prices and margins to achieve the global strategy. Thus, participating on the strategy and quotes to all major deals with the Government and Private sector;- Developing and administrating a centralized platform of data and analyses to allow better and educated decisions on presidential and directory levels based on facts and statistics.- Led the departments of TI, ERP, Web Development, and Special Projects- Responsible for an annual budget of R$ 1,4 MM;- Supporting over 10 servers, physical and virtual, involving operational systems, databases, ERP, Firewall, Antivirus, storage, as well as Avaya solution and cloud solutions;- Managing the Service Desk team, with the responsibility of over 140 desktops/notebooks, supporting an average of 400 incidents per month;- In 2014, I achieved a cost avoidance of R$240k by reviewing internalizing projects of readjusting ERP’s distribution and manufacturing modules;- In 2014, I achieved a cost saving of R$110K by renegotiating contracts and internalizing services for vendors.

Managed the Business Process Quality and Business Intelligence teams, reporting directly to the CEO. Led significant corporate projects using Lean Six Sigma and Design for Lean Six Sigma methodologies across Innovation, Technology, Operations, Finance, Sales, and PMO.Key Achievements:- Project Management and Coordination: Directed and coordinated process improvement initiatives across the organization, enhancing operational efficiency and customer satisfaction.- Process Development and Implementation: Engineered new business processes and oversaw the hiring and management of external consultancies for Lean Six Sigma training and certification.- Organizational Culture Shift: Championed a culture change by promoting the integration of Lean Six Sigma tools and concepts into daily business practices.- Business Intelligence Platform Management: Led the development of a centralized BI platform that supported strategic decisions in Innovation, Technology, Operations, Finance, Sales, and PMO.- KPI and KGI Development: Collaborated with Finance, Sales, Operations, and Technology directors to develop key performance and growth indicators, facilitating efficient organizational management.- Managerial Tool Innovation: Identified and spearheaded the development of tools and applications to address operational and managerial gaps, and assisted in implementing IT solutions that maximized business process efficiency.- CRM Penetration Solutions: Designed strategies to enhance the adoption of CRM tools used by the sales and customer success teams.

- Utilize Lean Six Sigma to involve value stream mapping, elimination of waste, determining customer value, identification of line balance constraints or bottlenecks, and achievement of flow;- Continuously seeking ways to improve the efficiency and effectiveness of services and processes Identifying and supporting the implementation and/ or the enhancement of new and existing systems and business processes;- Maintain the Corporate Customer department’s KPIs and KGIs platform; - Deliver fast and reliable platform of business information to the CSO and managers within the department through a BI platform based on MS Office;- Deliver ad hoc and statistical analyses- Develop and deploy tools to assist the management of the teams within the department;- Responsible for keeping SLA conformity- Liaise with TI for developments and implementations within the department.

- Utilize quality methodologies to involve value stream mapping, elimination of waste, determining customer value, identification of line balance constraints or bottlenecks, and achievement of flow;- Determine the most effective manner to solve or escalate incidents within the prescribed SLA;- Supporting the development of client Service Level Agreements (SLAs) and negotiation of SLA updates and changes within the respective operational;- Deliver a fast and reliable platform of business information to the COO and managers within the department through a BI platform based on MS Office;- Assist and maintain the development of KPIs and KGIs throughout the company;- Guarantee ISO9001 conformities throughout the Operations teams.

• Develop and deliver fast and reliable channel marketing information to Sales and Marketing teams;• Responsible for automating processes and indicators utilizing available technologies;• Liaise with third-party vendors for the development and deployment of the Business Intelligence platform;• Assist with the definition of targets for distributors, sub-distributors, and regions in Latin America;• Responsible for sales teams’ commissions within Latin America;• Support sales and marketing teams on ad hoc analyses.