Fabio Lopes Email & Phone Number

Vancouver

 Manage daily operations, including client communications, staff management, cash flow, and financialreconciliation, comparing transactions and activity to supporting documentation, review analyzes historical to solving any discrepancies. Define and create process using Edvisor System, providing agility in quotes with the largest number ofdetails, regarding school, including videos and structure, class schedule, etc. monitoring step by step and helping each student in the admission process, in order to avoiding any issues and ensuring customersatisfaction. Analyze and mapping processes, identifying tasks and detailing expected timelines to admission procedures for academic institutions, preparation exams, and providing general orientation about Student Visa process ensuring customer satisfaction. Provide one-on-one consultations for prospective students, Identifying and understanding student needs, giving effective strategies guidance for academic success in Canada ensuring customer satisfaction Provide support and guidance to students through each phase of the program, ensuring excellent client communications and quality service.

Remote

 Provided specific solutions to improve brand awareness and popularity, through effective campaignmanagement, targeted lead generation, and digital traffic data analysis. Performed public Speaking coaching and mentorship, managing weekly traffic and analysis on all social networks Managed the weekly social media activity and traffic management and launched a highly optimizedcampaign to attract and connect with other Vascular Physicians and practitioners.

Vancouver E Região, Canadá

 Provided excellent customer service to international students, including direct international agencies in Brazil and India, recruit of international students to the programs offered by Arbutus College and Acsenda School of Management ensuring customer satisfaction. Communicated directly with agencies specializing in international student migration, specifically from Brazil and India, to promote the quality of the programs offered by the institutions for those seeking higher education in Canada. Mapped and defined detailed academic plans to fit the specific needs of students, by offering in-depthprogram information as well as laddering pathways and strategies. Established strong relationships between the institutions and various international agencies, ensuring quality service and support.

Rio De Janeiro Area, Brazil

 Oversaw the day-to-day operations, including administrative, financial, and customer service areas at Rio de Janeiro branch, managing 100+ employees directly and indirectly in order to achieve Company goals. Led company’s strategic growth plan, managing annual operations budgets, monitoring key performance indicators, planning and executing action plan to achieve Company operational results. Monitored costs and revenues, performing financial analysis and efficient budget management and allocation, increasing company profit. Mapped internal process and customer workflow, identifying improvement needs, designing flowchart, implementing best practices, increasing operational efficiency. Led the SOP´s (standard operating procedures) process, mapping, and review and defining procedures regarding marketing, sales, operational and finance and customer service, avoid mistakes and contribute to company growth. Established best practices and guidelines, ensuring efficient process implementation and execution at all operational levels, including sales, marketing, and finance and customer service. Conducted ISO 9001 implementation, defining standard processes, following specific requirements for establish, implement, maintain, and continually improve the Quality Management System (QMS) as a result, increased efficiency, monitored and improved processes, reduced costs, and increased customersatisfaction.  Well-experienced in business travel management best practices and procedures, with a focus on delivering the best in client service and satisfaction.

Bachelor'S Degree, Marketing

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Journalism