Fabio Louzada Email & Phone Number

Mississauga, Ontario, Canada

* Through SLA and lead times and to ensure customer success/satisfaction to final delivery of their product, executed order processing impacting shipping, on-time delivery, past dues, open orders, troubleshooting, resolution, inventory, inbound PO, returns, tracking, reports, freight mode optimization and follow ups with the cross functional departments* In Order Management, identified gaps, recommended improvements and contributed to efficiencies regarding account management, order fulfillment B2C, B2B, SOP and processes* 3PL in the market of gift cards, video games and hardware, food supplements/vitamins and snacks, restaurant supplies, shoes and garments, health care, solar and battery packs, and many others, most in time sensitive industries* Additionally, coaching, customer and material master data maintenance, SOP's update/maintenance, and assisted with internal business processes

Mississauga, Ontario

Kraft Foods 2010-2011* Strengthened order management/order desk process and streamlined team tasks in sharing best practices, ownership on loyal relationship building, troubleshooting training, logistics support, sales and credit. Also, report creation and coaching team members. Per feedback received, this improved team efficiency with customer satisfaction internally/externally * Ensured team communication on enhanced collaboration in processing time, returns/credits, SKU rationalization/harmonization, system validation, support IDOC at PO level resulting in improved team effort* Educated internal and external customers in processes and policies, lead time, and system readiness to promote collaboration with Sales and to build powerful customer partnerships, bringing efficiency and effectiveness on tasks including order accuracy, on time delivery and case fill rate* Promoted collaborative planning across functional areas in Master Data Maintenance Workflow/SAP on a coordinated approach to validate ownership, processes in place, action forward, then reducing turnaround time on new account set-up and master data change to 2-3 days from 15-30 * Identified improvement opportunities: cut-offs, data validation, SAP processing due to system requirements contributing to creation of a Customer Supply Chain structure to deliver top tier results in order management/master data * Project leader, spearheaded a continuous improvement to harmonize shelf life variances in inter-product family that increased shelf life on impacted products by as much as 50% to reduce waste and enabling an estimated savings of $100K/2014Previously Distribution Centre Coordinator – Contributed to the resolution late deliveries/communication flow that impacted service level at the retail/outbound due to the go-live of Global SAP roll-out. Monitored issues resolution and gaps across functional business areas (Customer Supply Chain, Log Ops, 3PL, Sales, Carriers, Customers, and Transportation).

Mississauga, Ontario

Previously Nacan Products Ltd (National Starch and Chemicals)• Successfully managed 300 customer accounts ($5.5M) across Central/Western Canada, including Fortune 500 companies.• Engaged on product solution sales based on value-add strategy to large manufacturing companies in the areas of Packaging, Paper Converting, Construction and Hygienic). This represented a direct impact on client’s production floor, inventory control, procurement and quality control.• Excelled on technical support: troubleshooting and training on applicable requirements.• End-user experience in SAP SD, CRM iAvenue and Lotus Notes.• Collaborated with cross-functional teams to implement new procedures, raw materials sustainability, product harmonization and line consolidation.

Oakville, Ontario

• Improved service level by 5% and solved ongoing warehousing and inventory space concerns (demand analysis/forecast/capacity and ABC curve/safety/minimum stock).• Managed procurement, warehousing, inventory, sales – targeted issues and proposed corrective action for resolution according to business strategy.• Delivered GBMS system support to Purchase Orders, Contracts, Vendor lead time and Stock level.

Sap Mm (Materials Management), Sap Mm (Materials Management)

Materials Management - MM

Sap Supply Chain Management (Scm), Supply Chain Management (Scm)

Supply Chain Management (MM, SD and PP) Materials Management

Diploma, Computer Programming Technology

Certifications and Professional Development SAP Certified Solution Consultant SCM – Procurement with SAP ERP ECC 6.0, Canada (2010) SAP.