Air Freight Import specialist focused on highly valued Key customers.Building Relationships mainly with decision-makers aiming for the best result.Providing trustable and accurate information.Responsible exclusively for the handling of one of the World wide leading Companies.

Lead a team of 44 people Ensuring excellency on customer service from our team, according to our especific trainings, answering accordingly all possible complaints in person or remotely. Responsible for operations (arrival, departure) and operational improvements (time schedules, maintenance, safety and costs related issues)Our office has achieved KPIs first place of all Americas during 3 yearsContributed to creating a profiling model within Qatar Airways Security Department used all over Qatar´s World Stations

Lead a team of 25 peopleResponsible for answering all complaints during flight assistance (in person), emails from customers to our Customer relations department and accomplishing with our customer services KPIsControl of operationals results with the goal of increasing customers satisfaction.Responsible for flights data reports to the ANAC (Brazilian Civil Aviation Authorities);

Handling international private aircrafts.Assisting high-ranking profile VIP , customers and crew on their needs at any location needed. Providing correct documentation required by Authorities for approval of flight plans, parking and overflight permissions on airports all across Brasil.

Coordinating with our team, assistance to private aircrafts(mainly helicopters)Assisting high-ranking profile VIP customers and Crew on theirneeds at any location within Brasil needed.

Lead a team of 30 people .Responsable to garantee the deliverance of an exceptional customerservice according to the company standards.Responsable for most of operational and administrative proceduressuch as daily briefing and daily roster with individual tasks to beperformed by each one of the team.Assisting VIP and CIP customers on their needs.