Fábio Mendonça Email & Phone Number

Lisbon, PT

Lisboa, Portugal

-Planning and implementing the eCommerce and Performance Marketing campaigns for the NESCAFÉ Dolce Gusto website; -Developing and implementing (with agency support) Performance Marketing campaigns;-Managing the Performance Marketing budget;-Defining and implementing the Email Marketing and CRM strategy;-Defining and implementing SEO improvements;-Planning.

Porto E Região, Portugal

-Managing a portfolio of categories in Continente online; -Promote the involvement, monitoring and guidance between commercial, marketing and operations teams involved in the projects, coordinating their respective actions, to improve online sales and profitability; -Develop specific actions and projects to obtain the maximization of business.

London, United Kingdom

-Plan the seasonal trade calendar together with the team and ensure campaigns, product and category launches and reports are executed on time;-Manage and develop the team of 2 trading assistants to achieve the company goals;-Own the customer journey from an initial site visit to basket conversion; ensuring this funnel is fully optimised to convert.

London, United Kingdom

-Planning and executing the online trading and merchandising planning for UGG outlet European websites (Ugg Emporium);-Ensuring the commercial offering is at the forefront of all plans for both merchandising and creative execution;-Ensuring sales and online trading KPI’s are continuously improved;-Defining and implementing the email marketing and CRM.

London, United Kingdom

-Salesforce Commerce Cloud Business Manager specialist;-Worked with 35+ retailers: delivering audits, optimisations, best practices and feature adoption workshops to drive client enablement in the following areas:-Merchandising and Promotions Management-Content Management-Site Search Optimisation-Analytics and KPIs-SEO-Product Management

Londres, Reino Unido

-Responsible for analysing and reporting on a specific set of categories online;-Ensuring that best performing products are supported with optimal stock levels and are clearly displayed throughout site;-Analysing sales information on a weekly basis, compiling Monday reports and feeding back to the merchandiser;-Optimising customer journey and navigation.

Londres, Reino Unido

-Managing a team with between 5-15 individuals in continuous rotation-Preparation and presentation of Japanese meetings - regarding customer service, sales and action plans-Analyse commercial reports to increase sales and productivity-Dealing with customer complaints, recommending alternatives and negotiating to increase sales.-Problem solving, handling.

Londres, Reino Unido

-Preparation and presentation of Japanese meetings - regarding customer service, sales and product-Supervise the department and managing the team-Provide product expertise and serve as a consultant-Training of new starters

Londres, Reino Unido

-Selling Clothes and accessories-Maintain responsibility for one or several sections of the store-Supervise the department when the supervisor is off-Cashier when required

Torres Vedras

-Monitoring the launch of new products-Event support-Analyze the marketing plans-Database management