Fábio Freitas Rodrigues Email & Phone Number

Lisbon, Portugal

Lisboa, Portugal

• Team management• Coaching of team members• Attend regular management internal meetings• Attend regular meetings with customers, to follow up on escalated most/important cases• SPOC for some major accounts

Lisboa, Portugal

• Support for Contact Center Solutions (VoIP, IM, Mail, Video, WebRTC, SIP protocol)• Applicational troubleshooting, including log analysis for the severalcomponents involved• Network troubleshooting (including capturing live traces with Wireshark)• Troubleshooting/resolution of issues on customers MS based platforms(on-prem and cloud)• On-call support (24x7 for premium customers).• Databases Management (MS SQL Server Management)• Monitoring of the Infrastructure based on warning/critical alarmsregarding CPU, RAM, Event Viewer, Task Manager, and Windows Services

Lisboa E Região, Portugal

• Strong knowledge using Wireshark and analyzing network traces (camel, diameter, SIP, ISUP, SS7, SMPP, GTP/GTPv2, etc)• Troubleshooting and resolution of network and provisioning related customer faults.• Undertake monitoring of network elements and services from various technologies, such as:. Voice Switching Networks. Business Support Systems. Transmission backbone and IP Infrastructure.• First level support and troubleshooting of failures on platforms/services, following established processes/procedures, to provide a fix whenever possible.• Investigation and troubleshooting on single customer faults and service problems end to end.• Report, follow up and escalation of 3rd team parties, such as international vendors and operators (like AT&T, Vodafone AU/DE, KPN, Orange, Vodafone NL, etc.) and carriers (BICS, Syniverse)• Track issues to ensure proper follow up, maximizing the availability levels achievement for all technologies and services, using network monitoring and management tools.• BSS and OSS Administration skills such as:.Net Window Services and Webservices Operation & Administration,Unix/Linux Operation & Administration.• Supplier Platforms:Astellia, Cerillion, Cybersource, Opsview, Salesforce, SIGOS, JIRA, Nagios, Kibana, Netact, TEOCO.

Alfragide

Network Planning and Optimization using NSN tools.Planning:• Site Acquisition/Survey (Study, analysis, identification of new locations to deploy radio base stations; Planning of azimuths, frequencies, powers and tilts; GA Drawing evaluation, verification and approval);• Site Design: Equipment/Hardware proposal and Data Sheet creation (Antennas, Amplifiers, System and Radio Modules). Optimization:• RAN (Radio Access Network) troubleshooting for 2G/3G;• Performance improvement of 3G sites for acceptance;• Verification and parameterization audits for RAN.Radio Stream NPO• Nokia BTS integration and modernization. Execution of commissioning files for 2G.• Correction of parameterization websites Nokia 2G• Works executed in projects in Brazil.Software Tools: Citrix, Asset/Aircom, NetAct (CM Editor/Operations Manager, Reporting Suite, Optimizer).

Lisboa E Região, Portugal

• Work as commercial operator and client assistance• Backoffice work

Lisboa E Região, Portugal

• Work as commercial operator and client assistance• Analysis and resolution of reclamations of Meo clients• Backoffice work