Responsible for the overall customer experience on a reduced territory of Services customers. The ADE oversees a virtual team of delivery resources (more than 60 employees) and monitors key performance indicators to ensure a healthy, growing business within assigned accounts. Focusing in company technology drivers and customer needs, delivery the best solution on cloud is one of my priorities.

Responsible for the overall customer experience on a reduced territory of Services customers. The ADE oversees a virtual team of delivery resources (more than 60 employees) and monitors key performance indicators to ensure a healthy, growing business within assigned accounts. Focusing in company technology drivers and customer needs, delivery the best solution on cloud is one of my priorities. Today the main project is to support a client in the journey to migrate over 50k seats and workloads… Show more Responsible for the overall customer experience on a reduced territory of Services customers. The ADE oversees a virtual team of delivery resources (more than 60 employees) and monitors key performance indicators to ensure a healthy, growing business within assigned accounts. Focusing in company technology drivers and customer needs, delivery the best solution on cloud is one of my priorities. Today the main project is to support a client in the journey to migrate over 50k seats and workloads to the cloud representing $500k/month in consumption. Form services prespective I'm responsable to manage $76M contracts over Public Sector costomers. Show less

As TAM I am a trusted advisor to Microsoft Premier Support customers as a result of a long term relationship and evolves over time. In the TAM role you are responsible for Premier Support Contract Management, the highest support level provided by Microsoft to large customers. Inside the company, the TAM is responsible to support the account team (sellers) in landing their account plan.Today, I manage the biggest support contract WW representing $30MM in services.

Management, installation, configuration and support specialist of Data Centers of Group "Santander Brasil", composed by more than 5.000 servers. Leading 35 employees, It was an amazing experience to deal with such critical customer. - Activities of project management, design and implementation services and solutions with focus on best practices of Cobit, ITIL and PMI.- Consolidation of servers and applications using cutting edge technologies provided by Microsoft, Citrix and VMware.