Fabio R. Carvalho Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

Acting as the primary customer contact to guarantee a great onboarding experience, boost user adoption, and improve retention by adding value and communicating ROI throughout the life of their subscription.

Winnipeg, Canada Area

As a Hippo Customer Success Advisor, I am responsible for customer retention. This role requires being the point of contact for customers during initial onboarding and throughout the life of the subscription. Being part of a SaaS company, it is critical to reduce customer churn and retain our customers year over year. This is done by ensuring users adopt the software and always continue to realize the highest ROI.

Winnipeg, Canada Area

Working for the Hampton Inn by Hilton Airport/Polo Park was a great opportunity to develop new management skills. I was responsible for overseeing customer success and also had a good overview of operations as a whole.It was a great learning experience to manage and train employees and work in cooperation with all departments to solve problems and maximize revenue.

Winnipeg, Canada Area

This position involved dealing with 100+ calls a day, making reservations and assisting guests. It was a great opportunity to develop my customer service and multitasking skills. Although it was my first experience in the hospitality industry, I was glad to be recognized as the Employee of the Month in March 2017 and as Employee of the Year 2017.I had the privilege to learn from great coworkers and management team.

Fortaleza, Brazil

Stress combined with today’s busy life styles put too much pressure on every working professional, and that was no different in Brazil. My business partners and I, passionate about healthy living and nutrition, launched Balboa Body Food with the intent offering healthy diet options for those with no time to spare. Utilizing new technologies, a solid business plan, and digital media campaigns, we were able to grow our revenues 30% in the first semester. My focus areas included operations and business development. Sold my portion of the business to relocate permanently to Manitoba where I currently reside.

Fortaleza, Brazil

Creating smart spaces, literally, was an early passion of mine before transitioning to the business world. Working as a consultant architect, my key projects included being selected as Lead Architect to re-design a chain of stores countrywide. These projects led me to work across different parts of Brazil, and to receive excellent reviews about my client service and listening skills, combined with pro-active, can do-attitude. During this time, my project management skills were put to the test and great learning took place as these projects ran concurrently to my other full-time work engagements.

Fortaleza, Brazil

After a competitive hiring process, over 100,000 candidates/role, I was offered a position and joined CEF as a Customer Service Representative. This was a great opportunity to be part of Brazil's third biggest bank (with over 75 million clients and over 96k employees) and to further enhance my client service skills and business acumen. My portfolio included working with an average of 50+ clients a day – providing customized financial solutions and problem solving. During my tenure at CEF I learned a lot as this position required multitasking, ability to prioritize, tight deadlines, quick response to customer inquiries, analytical and communication skills, MS Office knowledge and competence to keep updated to new technological solutions. After a 2-year tenure, and despite this role being lifetime guaranteed, I decided to take a chance and pursue other paths more aligned to my career aspirations.

Architecture And Urban Planning, Architecture

Recipient of multiple scholarships in Brazil and abroad. These experiences helped me to have a broader and better understanding.

Exchange Student (Eubranex Scolarship), Architecture And Urban Planning

Germanic Languages, Literatures, And Linguistics

Deutschlandkundlichen Winterkurs des Deutschen Akademischen Austauschdienstes (DAAD) Scolarship

Education record