Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm Email and Phone Number

Senior Engagement Manager @ Zendesk
State of São Paulo, Brazil
Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm's Location
São Paulo, São Paulo, Brazil, Brazil
About Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm

Experienced, result oriented and self-motivated Information Technology Project Manager with 20 years of experience in the Technology field. Brings valuable technical, business and leadership expertise.Large experience leading complex projects, being responsible for all aspects of the project, including P&L and team management. Relationship with C-Level, providing overall project status and action plans to senior internal and external stakeholders. Proven track record of delivering successful complex projects with strong positive impact in companies’ business and end user satisfaction.Strong knowledge of project delivery methodologies, including Waterfall and Agile frameworks such as SCRUM, Kanban and SAFE.Strong business acumen acquired by understanding and translating business goals and challenges into executable delivery plans, managing end to end project execution guaranteeing success criteria achievement. Ability to establish and maintain excellent communication and relationship with internal and external clients, IT Vendors and Suppliers influencing at all levels of the organization.

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm's Current Company Details
Zendesk

Zendesk

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Senior Engagement Manager
State of São Paulo, Brazil
Website:
zendesk.com
Employees:
7198
Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm Work Experience Details
  • Zendesk
    Senior Engagement Manager
    Zendesk
    State Of São Paulo, Brazil
  • Ibm
    Project Manager / Scrum Master
    Ibm Jan 2022 - Present
    São Paulo, São Paulo, Brasil
    Reporting to IBM Delivery Project Executive from AT&T account. Responsible to lead Billing Application Modernization and Cloud Migration to Azure projects. Lead delivery team on implementation of DEVSECOPS guidelines which automated the delivery on several applications, simplifying it and saving nearly 70% of the effort and time needed to rollout new functionalities.Strategy creation and execution for the best usage of the technical resources, tracking and reporting financial and overall results being the only set of projects that have accurate reports and communication in all geographies.Leading business strategy planning and execution, translating business goals into delivery plans that resulted in getting all deliveries done prior to the planned financial milestones with positive margin.Responsible to train and coach project team in Project Management and Agile methodologies, achieving having entire team proficient.Responsible to create technical proposals to pre-sales helping sell several new proposals with most adequate scope and design.Responsible to support Projects executive governance: delivery strategy, P&L and providing insights to improve all aspects of the program.
  • Tim Brasil
    Project Manager
    Tim Brasil Oct 2012 - Jan 2022
    Santo André, São Paulo, Brasil
    Reporting to BSS Consumer Solution Senior Manager. Currently responsible for project management of IT solutions for National and International Roaming System, such as the traffic system migration and implementation of new offers based on business areas goals and needs.Responsible for the overall software development factory contract management, creating strategies for the best usage of the technical resources during project implementations. Also responsible for the contract financial management with the vendors.Business strategy planning and execution, working with the business areas to translate business goals into delivery plans, being responsible to create and manage technical and functional plans. Managed the first System Cloud Migration project of the company, migrating critical and strategic workloads to Azure Hybrid Cloud. Was responsible to develop and coach project team members in Agile methodologies.
  • Accenture Brasil
    Senior System Analyst
    Accenture Brasil Feb 2010 - Oct 2012
    Reported to Outsourcing Manager of TIM Brasil account, responsible for functional and technical solution plans and documentation.Coordinated the Business Configuration team activities, ensuring adhesion to the internal process and quality of team coding and documentations.Senior contributor to the team: Supported the hiring process, performing technical and behavior interviews and helped other team members development with coaching and feedbacks.Performed project technical activities, such as code development, customizations and configurations of rating and billing system BSCS 6.0: creation of tariff plans, offers, packages, provisioning and services for Post-Paid clients. Software development using PL/SQL and Shell Script.Responsible to guarantee technical and functional success criteria, managing overall end to end tests and corrections, as well as readiness to migration into production environment.

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm Skills

Oracle Microsoft Project Itil Pl/sql Sistemas Operacionais Uml Sql Pmp Pmi

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm Education Details

Frequently Asked Questions about Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm

What company does Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm work for?

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm works for Zendesk

What is Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm's role at the current company?

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm's current role is Senior Engagement Manager.

What schools did Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm attend?

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm attended Fundação Getulio Vargas, Centro Universitário Fundação Santo André.

What skills is Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm known for?

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm has skills like Oracle, Microsoft Project, Itil, Pl/sql, Sistemas Operacionais, Uml, Sql, Pmp, Pmi.

Who are Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm's colleagues?

Fábio Rodrigues Dos Santos, Mba, Psm I, Ssm's colleagues are Trupti Shukla, Clint Jhomel Panes, Wale Ekunsumi, Jude Ikelekele, Ma. Kristina Baltazar, John Paul Sy A., Md Mustafiz.

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