Fabio Soares Email & Phone Number

Portugal

Lisboa, Portugal

- Understanding client policies and guidelines, and making decisions based on them;- Evaluate, label and identify patterns in suspicious activity;- Identifying indicators of possible fraudulent activity according to Client Policy;- Reviewing user reports regarding website content;- Focus on delivering quality services.

Lisboa, Portugal

Training, coaching and improving the team Developing the processes, tools and strategies to improve retention and grow of existing volumes Maintain performance management ensuring all procedures are being followed Motivating and educating the staff according to the results of the Key Performance Indicator (KPI) Create and develop plans for the theam to ensure that we will reach the goalsKey activities: - Effective communication - Team orientation - Team… Show more Training, coaching and improving the team Developing the processes, tools and strategies to improve retention and grow of existing volumes Maintain performance management ensuring all procedures are being followed Motivating and educating the staff according to the results of the Key Performance Indicator (KPI) Create and develop plans for the theam to ensure that we will reach the goalsKey activities: - Effective communication - Team orientation - Team development - Monitoring dashboard and KPI of the agents - Oversee daily operations - Administrative tasks Show less

Lisboa, Portugal

Work in compliance with high standard company practices (GDPR) and in accordance with brand requirements Manage large amount of incoming calls and emailsReceived an average of 90% customer satisfaction (CSAT) ratingFollowing correct escalation procedures to the respective line department Record details of requests and summary of actions taken Good results at FRT (First Response Time) Focus on average ticket handling time (developed personal time tracking system to check… Show more Work in compliance with high standard company practices (GDPR) and in accordance with brand requirements Manage large amount of incoming calls and emailsReceived an average of 90% customer satisfaction (CSAT) ratingFollowing correct escalation procedures to the respective line department Record details of requests and summary of actions taken Good results at FRT (First Response Time) Focus on average ticket handling time (developed personal time tracking system to check and update my overall performance handling the cases)Employ teamwork by supporting the new hires to develop their skills in the positionIncrease customer retention Key activities: - Manage network effects - Customer experience - Customer support - Grow the platform- Observe external factors - Enhance technology - Guide customer Journey Show less

Lisboa E Região, Portugal

Advising customers on the best food and drink choices for each occasion and answer questionsAttend to the tables and guarantee compliance to cleanliness standardsBuilding relationships with colleagues and customers and ensure mutual satisfactionCash register and any ordering information in the systemDemonstrating an efficient and courteous approach to guestsExperienced waiting staff working in the busiest and most energetic location in Lisbon.Flexible to work various… Show more Advising customers on the best food and drink choices for each occasion and answer questionsAttend to the tables and guarantee compliance to cleanliness standardsBuilding relationships with colleagues and customers and ensure mutual satisfactionCash register and any ordering information in the systemDemonstrating an efficient and courteous approach to guestsExperienced waiting staff working in the busiest and most energetic location in Lisbon.Flexible to work various shifts so experiencing different guestMaintaining cleanliness and condition of the work areas and equipmentTaking orders and reservations over the phone and emailWorking on own initiative to complete tasks within the required time Show less

Lisboa E Região, Portugal

Advising customers on the best food and drink choices for each occasion and answer questionsAttend to the tables and guarantee compliance to cleanliness standardsCash register and any ordering information in the systemGreeting patrons as they arrive at the restaurant and lead them to vacant tablesObservant to guests' needs throughout dining experience to ensure they receive high quality service Responsible for the setup of assigned tables, retrieving and serving alcoholic… Show more Advising customers on the best food and drink choices for each occasion and answer questionsAttend to the tables and guarantee compliance to cleanliness standardsCash register and any ordering information in the systemGreeting patrons as they arrive at the restaurant and lead them to vacant tablesObservant to guests' needs throughout dining experience to ensure they receive high quality service Responsible for the setup of assigned tables, retrieving and serving alcoholic, non-alcoholic beveragesand food orders to guest tablesTaking orders and reservations over the phone and email Show less

County Dublin, Ireland

Ascertaining that hosts are available to provide customers with information on the menu and menu itemsAssisting servers in delivering large orders to patrons’ houses, ensuring that timeliness is kept in mindFollow up with kitchen staff members to ensure that all orders are expedited and delivered to patrons’ on timeGreeting patrons as they arrive at the fish&Chips shopOverseeing the cleanliness and maintenance of the dining floorTaking orders for delivery and leasing with… Show more Ascertaining that hosts are available to provide customers with information on the menu and menu itemsAssisting servers in delivering large orders to patrons’ houses, ensuring that timeliness is kept in mindFollow up with kitchen staff members to ensure that all orders are expedited and delivered to patrons’ on timeGreeting patrons as they arrive at the fish&Chips shopOverseeing the cleanliness and maintenance of the dining floorTaking orders for delivery and leasing with delivery companies/staffManaging cash machine, payments and delivery charges Show less

Osasco - Sao Paulo

Collecting water samples from raw, semi-processed, or processed water, industrial wastewater, or water from other sources to assess pollution problemsInstalling and maintaining data collection instrumentationPerforming basic calculations and computer data entryPerforming project monitoring and coordinationPreparing and maintaining necessary reports and records as requiredSetting up equipment or stations to monitor and collect pollutants from sites, such as smoke stacks… Show more Collecting water samples from raw, semi-processed, or processed water, industrial wastewater, or water from other sources to assess pollution problemsInstalling and maintaining data collection instrumentationPerforming basic calculations and computer data entryPerforming project monitoring and coordinationPreparing and maintaining necessary reports and records as requiredSetting up equipment or stations to monitor and collect pollutants from sites, such as smoke stacks, manufacturing plants, or mechanical equipment Show less

Cotia - Sao Paulo

Awareness training for employees and visitors about environmental issues Help directors and coordinators in administrative routine Management of the proper disposal of waste Delivery and control of PPE (Personal Protective Equipment) Submitting monthly reports of waste generation to the environmental agency Collaboration in the implementation and certification of ISO 14.001 (Environmental), Conservation of OHSAS 18.001 (Health and Safety) and ISO 9.001 (Quality)

Cotia - Sao Paulo

Help the lawyers and the public by providing the information requested Perform other related tasks at the discretion of supervisor Provide the physical conditioning of the processes in the office, in accordance with the respective recording released into the system

Licentiate Degree, Anthropology

Technical Health And Safety, Health And Safety

Development of project Health and Safety for Technology Fair Centre Paulo Souza (6th FETEPS) 2012

Gaia Education, Environmental Science, Sustainability

Environmental Technician, Environmental