Customer Success Manager
Current• Responsible for the overall customer wellbeing (B2B) by ensuring high customer satisfaction and that positive business outcomes are delivered.• Being in charge for the net retention performance of my customer portfolio (>99% last year) and engaging in commercial opportunities to expand Voxy platform across the ES market.• Developing and maintaining strong senior level relationships with my customers, by monitoring customer health, driving customer adoption, and acting as an escalation point for customer issues.• Being the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing and prioritising customer needs.• Regular contact with all students on the platform to ensure the success of the training program.
