Responsible for the management and development of the Customer Success, Supply Chain and Service teams.

Responsible for structuring the new Customer Experience area, defining the structure, the team, the KPI's and the methodology of work. The Customer Experience includes the Customer Success and Deployment of new Projects teams.

Responsible to review the Supply Chain area, aiming to re-adjust it according to the new and complex challenges of the company, always trying to improve its customers' experience, thus guaranteeing a supply chain that allows the generation of added value both in the implementation of projects and in the after-sales services offered to our customers.

Responsible for managing the Solution Architecture team in Brazil and LATAM.The main activities and achievements during this period were:- Creation and development of the Solution Architecture team, whose main responsibility is to identify, design and implement the best solution according to the needs of the clients;- Creation, design and pricing of value-added services for the commercial team in Brazil and Latin America;

Responsible for restructuring the Marketing area, seeking a greater alignment and understanding of the objectives of this area with the solutions offered by MGITECH and thus supporting the sales team and sales channels in the generation of demands based on the added value that the company can offer.The main activities and achievements during this period were:- Restructuring the Marketing area, defining the new pillars and objective for the year 2018 and creating the basis for business generation objectives for 2019;- Creation of the company's new website, aligned with the pillars traced by the company and which seeks to present to the market with clarity and objectivity the added value that MGITECH can offer for each market segment;

Based in São Paulo, SP - Brazil, responsible for developing and implementing strategies for selling services and solutions in Latin America.The main activities and achievements during this period were:- Development of opportunities and implementation of SIKUR projects, encrypted communication solution, in countries like Mexico, Colombia and Argentina;- Design of mobility projects in Brazil, participating in the structuring and design of processes and services of one of the main clients of the company;- Support in the restructuring of the business team in Latin America;- Development and implementation of MGITECH's technical assistance network in Latin America, successfully implementing centers in Argentina, Bolivia, Chile, Colombia, Ecuador, Peru and Mexico;

Based in Houston, TX - USA, I was responsible for the design and implementation of new solutions projects in Latin America, managing a regional team in 5 different countries that aimed to achieve the regional sales goal by working close to the sales channels of each country.The main activities and achievements during this period were:- Creation and development of the business strategy for the sale of solutions in the region;- Development and implementation of more than 50 solution sales channels in 10 different countries, with a focus on Mexico, Colombia, Peru, Argentina and Chile;- Creation and development of the commercial team allocated in different countries of Latin America;

Performed the role of Project Manager for the new clients and business of the company.The main activities and achievements during this period were:- Implementation of new projects and clients related to the VR Benefits and VR Education initiative;- Implementation of projects related to the return of VR to the market of benefits related to the PAT;- Responsible for the creation of a simulation tool for project implementation deadlines based on pre-defined premises. This tool made it possible to increase the speed of execution of short-term projects;- Responsible for the successful management and implementation of more than 20 projects of various types of complexity;

Responsible for the management of the store productivity team whose main objective was to improve the management and organization of inventories in the group stores, in order to mitigate the problems related to virtual inventory and rupture. Also responsible for logistics in the planning of the projects of change the store brands from Compre Bem to Extra Super.The main activities and achievements during this period were:- Train and develop the in-store productivity team, which made it possible to improve the inventory management of more than 60 stores;- Creation of best practices manuals for the in-store productivity team;- Participation in the projects of brand changing of the stores Compre Bem for Extra Super, supporting in the successful implantation of 50 stores;

Responsible for the control and support of logistic deliveries of the Key Account customers (Grupo Pão de Açúcar, Walmart and Carrefour).The main activities and achievements during this period were:- Participation and support in a global project with the Carrefour customer, aiming at reducing the inventory time of Colgate Palmolive products at the Carrefour Distribution Centers in Brazil;- In the project mentioned above, during the participation it was possible to reduce the number of virtual inventory products, reducing the rupture in the customers' stores and improving the rotation of Colgate Palmolive products in the Carrefour Distribution Centers;- Control and elaboration of performance indicators in deliveries of Key Account customers;