Fabio Teixeira Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

São Paulo, Brazil

In charge of a multidisciplinary team formed by highly skilled analysts, consultants and managed services, maintaining a maintaining a mission-critical, high availability hybrid environment (redundant Datacenters and Cloud).We define our set of services by towers (or capabilities): OS (Servers, Hyperconvergence, Storage, File Services, Directory.

São Paulo, Brazil

São Paulo, Brazil

• Manager and orchestrator of the "Avon Integration & Synergy Program", Natura&Co's largest infrastructure initiative in 2020, ensuring the consolidated execution of the following initiatives:
• New Environment Model (AD / Microsoft 365): Integrate directory services and collaboration platform across all group companies - Avon, Aesop, Natura and TBS.
• Video Conference @Avon*: Implement Natura standards for designated Avon sites;
• SD-WAN in Avon LatAm: Implement standardized interconnection of the Avon and Natura sites and main datacenters, replacing the current technology with SD-WAN;
• Network Segmentation: Access control to all devices and users that access the AVON network;
• New IT Operational Model: Evaluation of the I&O area (Infrastructure and Operations - Current structure, its sourcing model and coverage/maturity, delivering a roadmap for the realignment and evolution of structures.

São Paulo Area, Brazil

Project Specialist for Hypera PharmaIn charge of its main 2019's IT infrastructure project - Primary datacenter move - Goiânia to São Paulo.We moved Hundreds of physical servers, more than 250Tb of stored data, to a new Colocation facility. One-time migration within a 107 hour time window, including functional tests of systems and applications. High.

São Paulo Area, Brazil

I managed the team serving customers of the Financial Industry - about 30 mid and large DXC´s customers of LA finance and banking sector. The ABM runs the Business Office and works with the account, partner organizations, and delivery executives to ensure customer satisfaction, financial performance, contract compliance and efficient business support.

São Paulo

• Business Operations - Workforce Strategy, Contract Obligations Compliance, P&L Forecasting, Financial Management Support and Analysis
• Account Governance - Account Business Reviews, deals governance
• Client Business Operations – Interface between delivery segments and the account / customer teams.
• Cross-Integration – Liaise with contract and financial management teams for all contract specifics, such as renegotiations, scope reviews, adjustments for indexation, others.

2013-15 - Americas regional ABM: Responsible for account governance, operation and performance management – service, quality and financial levels including P&L of the delivery areas and regional project office.2011-13 - Account Business Manager Americas and EMEA: As member of the Global Business office managers, we implemented, performed and improved the.

• Service Delivery Manager for Web Hosting services, Unilever account. A global service based in USA, comprising about 1000 production web sites and more than 150 servers. This included the subsequent insourcing of this.
• Contract Management with BT (British Telecom) – main underpinning contract servicing Web hosting portfolio;
• Service management of correlated (not outsourced) portfolio, performed internally;
• Established roles and responsibilities for its structure and define key touch points for vendor interactions in accordance with Contractual Requirements, Organizational Model, and the Service Management and sourcing.
• Responsible for the financial performance of the annual budget allocated to deliver the service portfolio.
• Leading all delivery segments (internal and contracted) to timely, cost effective delivery of SLA requirements, while managing delivery scope and resources.

• Contract Management with HP – main underpinning contract servicing client services portfolio – Intel Servers Management, Desktop and Printing Services Management, Supply Chain and Client Lifecycle Management. A USD$67.
• Established roles and responsibilities for the structure and defined key touch points for vendor interactions in accordance with Contractual Requirements, IT Organizational Model, and the Service Management and.
• Established/controlled internal and vendors functional processes, managing the execution of such processes.
• Operational Control, Financial Control (supported by IT Finance), Service Level Management, Customer Satisfaction, Relationship Management, Services improvements

São Paulo Area, Brazil

• RFP – Part of team responsible to build the service requirements, scope, commercial aspects, assessment of vendor capabilities, present final recommendation to CIO and assessment committee.
• Build the Business Case – Service requirements, data to support financial analysis (total cost of ownership), related impacts, cash versus operating costs (in conjunction with IT Finance Team)
• Construction of master agreement (legal instrument), technical scope, service levels objectives, pricing and invoicing, taxation, billing.
• Build the project plan, awareness sessions, team structure (core and extended), get the organizational support to execute the program (stakeholder management).
• Perform the Services transition: establish transition team, execute the plans, Governance processes, procedures and structure with HP, set up tools and methodologies, execute impact analysis and change.

São Paulo Area, Brazil

• Manager of the Windows, Messaging & Middleware department of Infrastructure Services, comprised by 15-25 members (employees and consultants) having as main responsibilities:
• 24X7 availability and senior support for around 500 Windows Servers distributed in 21 countries;
• Overall procedures and tools to manage the services, control the operational costs (approx. € 500K/year).
• Create/manage the organizational structure to deliver the following activities within the Windows technologies scope:
• Server management second-level support
• Client Environment Support (senior support in hardware for client devices – desktops/laptops/PDAs, software image and packaging, software distribution)

São Paulo Area, Brazil

• Acting as support analyst for Microsoft Enterprise (server and client) plataforms, on-site resident – Banco Bradesco S.A.
• Research in OS department: homologations, patching, bugs, updates on the installed base, optimization and projects implementation/adoption of new technologies Windows.

Piracicaba Area, Brazil

• Founder and ex-owner of a company in Piracicaba (SP), performed:
• MANAGEMENT (commercial, procurement and technical)
• Two-year operation, with a partner and tree employees – computer shop with a technical assistance lab.
• Project and creation of an institutional Web Site, with features of product consult, quotes and on-line services.
• Procurement dept. – commercial relationship with main IT product resellers/distributors in the country.
• TECHNICAL (corporate support, networking and equipment integrations)

Master Of Business Administration - Mba

Education record

Bachelor Of Business Administration (B.B.A.)

Electronics Technician