In charge of a multidisciplinary team formed by highly skilled analysts, consultants and managed services, maintaining a maintaining a mission-critical, high availability hybrid environment (redundant Datacenters and Cloud).We define our set of services by towers (or capabilities): OS (Servers, Hyperconvergence, Storage, File Services, Directory, Authentication), Databases, Cloud, Containerization, Microservices, Virtualization, Storage, Business continuity (Data loss prevention, retention and Disaster Recovery), managing their budgets, contracts, capacity, compliance, projects and standardization.Cloud journey: we’re building the platform team (Cloud Builders, Devops), defining the roadmap and implementing the bank's Cloud driven by demands of the business, architecture frameworks and products of the tribes, in order to conciliate the maximization of the computational power invested in infrastructure (on-premise) with the efficient adoption of cloud computing, meeting the global goals of the Carrefour group.

Manager and orchestrator of the "Avon Integration & Synergy Program", Natura&Co's largest infrastructure initiative in 2020, ensuring the consolidated execution of the following initiatives: • New Environment Model (AD / Microsoft 365): Integrate directory services and collaboration platform across all group companies - Avon, Aesop, Natura and TBS.• Video Conference @Avon*: Implement Natura standards for designated Avon sites;• SD-WAN in Avon LatAm: Implement standardized interconnection of the Avon and Natura sites and main datacenters, replacing the current technology with SD-WAN;• Network Segmentation: Access control to all devices and users that access the AVON network;• New IT Operational Model: Evaluation of the I&O area (Infrastructure and Operations - Current structure, its sourcing model and coverage/maturity, delivering a roadmap for the realignment and evolution of structures - functional (processes) and organizational (people);• Avon Obsolescence: Elimination of risks generated by obsolete, end-of-life equipment. Replacement of PCs, Enterprise Computing equipment (Servers, Storage, Backup and Networks) in 15 countries.Main deliveries:• Structuring the Integration Program: Budget control, formation of a multidisciplinary team consisting of technical specialists and project managers.• Exercising leadership and collaboration between teams and related areas, internal and external suppliers and customers, ensuring timely and effective execution of the Program's activities and initiatives;• Establishing Governance – Common operational cadences, controls and artifacts for the Program's Workstreams.

Project Specialist for Hypera PharmaIn charge of its main 2019's IT infrastructure project - Primary datacenter move - Goiânia to São Paulo.We moved Hundreds of physical servers, more than 250Tb of stored data, to a new Colocation facility. One-time migration within a 107 hour time window, including functional tests of systems and applications. High criticality and visibility project, status reported to high level Exec. Committee in a weekly basis.Management of key project phases - RFP preparation and publishing, provider selection, technical, commercial and legal aspects of contract, selected provider onboarding, implementation and move execution - supported by Hypera's senior IT management.

I managed the team serving customers of the Financial Industry - about 30 mid and large DXC´s customers of LA finance and banking sector. The ABM runs the Business Office and works with the account, partner organizations, and delivery executives to ensure customer satisfaction, financial performance, contract compliance and efficient business support operations.

• Business Operations - Workforce Strategy, Contract Obligations Compliance, P&L Forecasting, Financial Management Support and Analysis• Account Governance - Account Business Reviews, deals governance• Client Business Operations – Interface between delivery segments and the account / customer teams. • Cross-Integration – Liaise with contract and financial management teams for all contract specifics, such as renegotiations, scope reviews, adjustments for indexation, others.

2013-15 - Americas regional ABM: Responsible for account governance, operation and performance management – service, quality and financial levels including P&L of the delivery areas and regional project office.2011-13 - Account Business Manager Americas and EMEA: As member of the Global Business office managers, we implemented, performed and improved the governance processes – relationship, service level management, financial management, operational controls - for the managed services globally: Enterprise computing, client, web hosting, database, middleware, SAP basis, application support

Service Delivery Manager for Web Hosting services, Unilever account. A global service based in USA, comprising about 1000 production web sites and more than 150 servers. This included the subsequent insourcing of this service segment, by running BT contract off and moving services to HP offshore centers in Asia. • Contract Management with BT (British Telecom) – main underpinning contract servicing Web hosting portfolio;• Service management of correlated (not outsourced) portfolio, performed internally;• Established roles and responsibilities for its structure and define key touch points for vendor interactions in accordance with Contractual Requirements, Organizational Model, and the Service Management and sourcing Model. This included reviewing internal and vendor’s functional processes, including those that are cross-functional.• Responsible for the financial performance of the annual budget allocated to deliver the service portfolio.• Leading all delivery segments (internal and contracted) to timely, cost effective delivery of SLA requirements, while managing delivery scope and resources.

Contract Management with HP – main underpinning contract servicing client services portfolio – Intel Servers Management, Desktop and Printing Services Management, Supply Chain and Client Lifecycle Management. A USD$67 million, 60-month contract. • Established roles and responsibilities for the structure and defined key touch points for vendor interactions in accordance with Contractual Requirements, IT Organizational Model, and the Service Management and sourcing Model.• Established/controlled internal and vendors functional processes, managing the execution of such processes.• Operational Control, Financial Control (supported by IT Finance), Service Level Management, Customer Satisfaction, Relationship Management, Services improvements

• RFP – Part of team responsible to build the service requirements, scope, commercial aspects, assessment of vendor capabilities, present final recommendation to CIO and assessment committee.• Build the Business Case – Service requirements, data to support financial analysis (total cost of ownership), related impacts, cash versus operating costs (in conjunction with IT Finance Team)• Construction of master agreement (legal instrument), technical scope, service levels objectives, pricing and invoicing, taxation, billing.• Build the project plan, awareness sessions, team structure (core and extended), get the organizational support to execute the program (stakeholder management).• Perform the Services transition: establish transition team, execute the plans, Governance processes, procedures and structure with HP, set up tools and methodologies, execute impact analysis and change management/communications/training for stakeholders, reporting.

• Manager of the Windows, Messaging & Middleware department of Infrastructure Services, comprised by 15-25 members (employees and consultants) having as main responsibilities:• 24X7 availability and senior support for around 500 Windows Servers distributed in 21 countries;• Overall procedures and tools to manage the services, control the operational costs (approx. € 500K/year).• Create/manage the organizational structure to deliver the following activities within the Windows technologies scope:• Server management second-level support• Client Environment Support (senior support in hardware for client devices – desktops/laptops/PDAs, software image and packaging, software distribution)• Applications and processes support (senior support for applications in Wintel environment)• Project Services – a group of experts in Windows Technologies to provide resourcing and consulting for IT projects.

• Acting as support analyst for Microsoft Enterprise (server and client) plataforms, on-site resident – Banco Bradesco S.A.• Research in OS department: homologations, patching, bugs, updates on the installed base, optimization and projects implementation/adoption of new technologies Windows.

Founder and ex-owner of a company in Piracicaba (SP), performed:• MANAGEMENT (commercial, procurement and technical)• Two-year operation, with a partner and tree employees – computer shop with a technical assistance lab.• Project and creation of an institutional Web Site, with features of product consult, quotes and on-line services.• Procurement dept. – commercial relationship with main IT product resellers/distributors in the country.• TECHNICAL (corporate support, networking and equipment integrations)• Minor scale corporate customer IT projects