Analyst Senior at HCL Technologies - 02/07/2013 to Present.Project - Becton Dickison - 02/2016. By HCL TechnologiesProject - Shire Pharmaceuticals - 07/02/2013 to 01/2016 - By HCL Technologies

Bilingual Technical Support at Luis Vuiton, Remote and Local. Worked at small change of Office Vuitton Project.Project duration- 2 months.

Project Team Leader

Analyst Support Bilingual Senior Remote and Local.Support 3º level for V.I.P´s local support for the president´s and Directors of GE company.Windows re-image, configuring odyssey wi-fi network protocols, Office 2010 install, config and troubleshooting..

Servicedesk Remote Support Bilingual 2º level at Unilever company.Global Project- Unilever Global Business - Implementation of the project, creation of procedures for 1 Level agents support- User account creation inside of Active Directory, folders, permissions - Win 2003 server - Siebel 7.8R for ticketing management and scalation, User ID lotus notes creation administration and support version 8.5, Logmein Rescue, Team Viewer, Netmeeting for remote support assistance. COM+ insertion of new web pages and services, replacement of webpages.Daily meeting with Asia for follow up of procedures.

Support national and internacional, English / Portuguese to users of Vale do Rio Doce through remote access and telephone services to countries of the United States, Australia, Canada, Japan, China, Oman, India and other Vale Branches. DW and InfoRoad CRM tools for records of calls and escalation of tickets. Use of the 108 online tool for managing systems and Within of Vale software developed by IBM. Support in installation and configuration of Lotus Notes client 6.5R client side troubleshooting in lotus notes names.nsf file in, User Id, workstation setup, configuration of mailing lists, archiving, replication. Active Directory to change passwords and access permissions to folders and access software. Support configuration of Cisco VPN, Client side, checking the password for the domain and functioning.