• Called over 350 customers a week from a lead loaded in a Salesforce CRM system, in order to schedule meetings with prospective clients consultative selling skills to close in person.• Drove over 60 miles a day to meet with business owners, families and individuals to analyze their current needs and gathered all information necessary to administer a proper quote. • Consulted with managers, business owners, and underwriters to accurately analyze risk and determine the correct amount of insurance coverage.• Contracted with a variety of final expense and mortgage protection life insurance carriers including AIG, Mutual of Omaha, TransAmerica, AMERCO, Prosperity, Athene, and many more.

Prepared newly purchased homes for clients prior to arrival.Identified potential buyers through cold calling.Counseled customers on market current status for residential and landmarkets.Excelled at designing and integrating new customer prospecting base,increasing agency acquisition rate by 65% percent.Advised clients on market conditions, pricing and legal requirements forproperty transactions.Consulted with escrow companies and lenders to validate the completionof terms and conditions of purchase agreement by the closing date.SummarySkillsExperienceApplied various methods to build client base, including networking,email, and social media.Cultivated relationships with bankers, appraisers, and lenders establishinglong-term relationships.Determined best mortgage options to help clients obtain financing at bestrates and terms.Generated lists of properties comparable with buyers' needs and financialresources.Explained financial requirements and analytical data to potential buyersand sellers.Liaised between buyers and sellers to facilitate negotiations and propelescrow progress.Coordinated property tours and communicated with buyers to assist withinspections and appraisals.Facilitated deals between sellers, buyers and brokers for maximum profits.

Established sales goals and strategies that contributed to increased growthin sales and profitability.Achieved110% of quota within the first year as Sales ConsultantRetained existing customers and substantially grew customer base,product line and sales volume.Monitored customer complaint trends to drive satisfaction improvementsand adjusted operational strategies to reduce issues.Supervised and trained 25 employees on successful selling techniques.Penetrated new markets by investigating competitor products, services,and trends.Increased market share 65% over the course of 4 years.Exceeded specific team goals and resolved issues, partnering with uppermanagement team to share and implement continuous improvements.Developed and significantly grew Miami-Dade and Broward territoryover 4 years.Strengthened revenue opportunities by developing sales strategies basedon industry trends and competitor analysis.Trained associates on cross-selling and relationship-building techniques.Worked closely with managers, using persuasive communication skillsand customer relations expertise to close deals with potential clients.Increased repeat customer base by maintaining relationships withhigh-profile clients and effectively managing service issues.

Cultivated impactful relationships with customers and drove businessdevelopment by delivering product knowledge.Translated services for a 20-person team to serve Spanish-speakingcustomer needs.Consulted with customers to determine the best methods to resolveservice and billing issues.Improved service quality and increased sales by developing a strongknowledge of the company's products and services.Liaised between customers and Physicians to expedite authorizations andmeet customer total satisfaction.Evaluated benefits for each caller to determine service needs and addressconcerns.Evaluated customer account information to assess current issues anddetermine potential solutions.Answered customer questions and addressed concerns, resulting in a 45%reduction in complaint calls.Answered 120+ inbound calls per day and directed them to designatedindividuals or departments.Upheld privacy and security requirements established by HIPAA laws.Addressed 65 website inquiries per day, converting 45 into renewalcustomers.Delivered a high level of service and support to each customer, pavingthe way for future business opportunities.