Glide Travel is a boutique agency, with experience spanning over 30 years within the travel industry, working together with Entertainment Touring, Film & TV, and Corporate Blue Chip clientele.WINNER of Favourite Travel Company at the TPI Awards 2019.

Contacting individuals coming back to the UK from Amber zones Countries. Making sure inbound travellers and residents are aware of the UK government policies and quarantine requirements. Offering clarification, sign posting and advise when required.

Responsible for managing and coordinating the field operation in your assigned area. Motivate and manage a team of census officers who will be tasked with encouraging people in your assigned area to complete their Census 2021 online questionnaire. Lead and support up to 12 census officers with differing roles and need to drive and guide your team through the different phases of the operationWorking remotely with excellent communication skills to ensure officers feel supported, through regular contact, calls, and team meetings. Provide support, encouragement, and motivation, identifying and cascading best practices and sharing the lessons learned from any problems and issues. Deal with any incidents and escalate them as necessary. Work with the census engagement managers to support wider engagement at community events as required.Oversee and assist officers with training as well as accompanying them while they visit addresses in the field, to help settle them into their role.

Engaging with shoppers and consumers to increase customer loyalty through multiple channels including Phone, Email, and Web Chat.Representing the LEGO brand using a unique tone of voice and following call and writing handling models when communicating with children and adults alikeProficient in assessing verbal and written scenarios quickly and solving problems using a variety of tools available to youPrioritizing and multitasking to meet our customers’ expectationsAccurately logging the outcome of your interactions and adhering to GDPR and Child Safeguarding.As a multilingual advisor, you will work a variety of shifts and the occasional weekend shift

Looking after a portfolio of clients’ travel arrangements; seeking new business opportunities. Facilitating and assisting my boss and agency owner in overseeing the day-to-day office operation. Acting as the first point of contact for vendors, clients and other agencies for any issues or requests related to the agency.Managing diary, business trips, organising and facilitating meetings with clients and suppliers.Assisting with recruitment; delivering training; new software implementations; Managing team workload; assigning tasks to maximise productivity; Ensuring everyone is up to date with and follows health and safety regulations. Tracking team performance and employees’ professional development. Produce revenue and other financial reports

Specialising in travel arrangements for media & entertainment industry: VIPs; solo artist; bands; crew; record labels and actors.
Providing end to end travel support through the provision of a 24 hours service for all planning, travel services such as hotel bookings; private accommodation worldwide at preferred rates, air travel (low cost, scheduled flights, round the world, group travel, private jets, helicopter services) at negotiated fares; airports meet and greet; car hire; chauffeur services; rail; ferry; bus parking. Organising meetings with vendors, clients and other internal supporting departments (finance, training, IC supports, operations). Contacting suppliers if and when needed to review contracts and business opportunities.

Working as part of a small dedicated team of 3 at the ITN Office in London.Booking travel-related services as part of the planning and logistics team for journalists working for ITV, Channel 4 and Channel 5 news.Ability to deliver excellent Customer Service through professional communication to a client base with very high expectations

Working as part of a small dedicated team of 2, providing bespoke travel arrangements to the VIPs executive's team at a major American multinational investment bank and financial services company in central London.Responsible for all elements of travel arrangements, business and personal, including concierge, meet and greet, chauffers, air, rail, hotel for domestic and International reservations all over the world.Coordinating complicated international itineraries to achieve best value journeys through management of exchange rates, travel products and services.Close contact with suppliers, account managers, PAs and clients themselves.

Providing business travel arrangements for corporate clients working for a major American multinational investment bank and financial services company in central London.Counselling clients and PAs, trying to organise complicated international itineraries, finding the most efficient routes at the lowest available fares, in policy with their company rules.Ensuring optimum customer service through the effective use of Sabre and other softwares at our disposal.Working independently in a fast paced environment. Able to be highly productive in a self directed work environment.

All Tomorrow's Parties was an organisation based in London specialised in promoting festivals, concerts and records throughout the world for over ten years. Working as a freelance in a small busy office gave me the opportunity to follow different aspects of the operation from being a runner at festivals and events to working in administration. Helping and easing the task of travel related services; organising office space and stock.Handing out post and messages to colleagues within the production team; creating excel sheets for stock orders and pre-orders of any record, CDs or material for sale; undertaking basic research; answering the telephone; photocopying and undertaking general administrative work; looking after bands, tour managers, photographers, journalists and guests at festivals and events. Making arrangements for staff on location, such as booking meeting rooms or ordering food; picking up musicians and crew.

Booking UK, European and Worldwide travel using an internal system.Providing visa and passport advise.Working to a strict travel.Working knowledge of a GDSExcellent airfares knowledgeClear, professional and polite telephone manner.

Tailor-making complex business / corporate travel arrangements for existing business travel clients and making reservations for flights, hotels, car hire and rail.Working to tight deadlines when required, whilst ensuring a high standard of customer services at all timesBe flexible to diversify into other areas of the office such as fares, ticketing and administration.

Managing and supervising 22 agents in four different support areas within the Western European CallCentre. Responsible for overlooking the day-to-day operations and office environment, revenue production, achievement of cost/sale goals; responsible for front line support, coaching, counseling and mentoring of the Reservation Sales Agents; measuring performance of team members and lead them in achieving and exceeding expectations; ensuring balanced staffing levels at the call centre; assisting in the development and implementation of departmental goals and operating / capital / strategic plan; communicating new initiatives and strategies while maintaining operational excellence in implementation of company/departmentalpolicies; serving as communication conduit and coordinator of information flow with front-line employees and as a resource for policy and procedural information in the area of reservation and services in London, UK; maintaining a close business relationship with departments within Delta, business partners and outside vendors to ensure customer satisfaction.

In bay assistance to agents and colleagues acting as Subject Matter Expert.Performing quality control functions for assigned team and performance liing.Responsible for partnering with supervisor to address training gaps and performance issues.Providing regular feedback to agents and updating supervisors on agent performance.Taking ownership of day-to-day team performance. Analyzing daily reports and statistics.