Fabrice Delice Email & Phone Number

New York, United States

• Provided technical support for desktop computers, printers, telephones, and other devices, enhancing technology resource usability.
• Managed user accounts, groups, and permissions using Active Directory, ensuring secure access to network resources and compliance with company policies.
• Provided remote desktop support to users, troubleshooting connectivity, software, and hardware issues to minimize downtime and enhance productivity.
• Managed daily user administration tasks in Microsoft 365, including setting up new accounts, resetting passwords, and configuring user profiles and settings.
• Utilized ticketing systems to log and track user requests, issues, and resolutions, maintaining organized and efficient IT support processes.
• Implemented and maintained access points, optimizing wireless coverage and connectivity across organizational inventory.

Blacksburg, Virginia, United States

• Assisted in the development, implantation, and evaluation of over 2,000 subjects for the purpose of analyzing multi-source feedback and leadership assessments
• Provide training, assistance, and advice to students, graduate students, and research staff on data analysis, analysis techniques, and the use of the analysis system (i.e., R and Python)
• Partnered with other research staff to perform interdisciplinary research in terms of utilizing machine learning and big data to assess leadership, diversity, and organizational trends

Greater New York City Area

• Served as a dedicated point of contact, facilitating seamless communication and updates for program participants.
• Orchestrated comprehensive interview processes, skillfully assessing candidates and successfully identifying over 25 exceptional individuals for diverse program roles, contributing to the program's talent enrichment.
• Exhibited meticulous attention to detail in performing administrative tasks, including maintaining program schedules, confidential documents, and sensitive information, ensuring flawless data management and operational.
• Strategically attracted a dynamic pool of program participants encompassing on-campus and off-campus talent, fostering a diverse and skilled cohort.
• Pioneered the design and distribution of incisive feedback surveys, skillfully analyzing results to unearth trends and valuable insights, enabling data-informed decision-making for strategic program evolution.
• Collaborated seamlessly with cross-functional teams to conceptualize, design, and meticulously coordinate transformative professional development workshops, empowering participants with cutting-edge insights in.

Brooklyn, New York, United States

• Participated in the development and design of employee surveys to identify issues within operational efficiency, employee satisfaction, customer service, and performance
• Assisted with the design and implementation of employee development programs, including career development plans and mentorship programs
• Conducted needs assessments to identify areas for improvement within the organization and developed corresponding learning and development solutions
• Used Excel and R to clean, analyze, and prepare reports (e.g., audit dashboards and PowerPoints) of over 800+ employee data for various internal and external clients
• Utilized advance Excel formulas to create pivot tables, pivot reporting, and use VLOOKUP
• Identified strategic action plans through benchmark design and best practices research to formulate resources (e.g., checklist, guides)

Brooklyn, New York, United States

• Trained new assistants on processes, statistical applications, and research techniques to enhance efficiency and performance
• Led team in the development of a needs assessment and collaborated in cultivating a diversity training program for administrative staff members - Performed data collection, cleaned data, and provided modeling of both.
• Used R and SPSS statistical software to analyze and interpret trends of over 400+ participant data
• Cleaned, organized and maintained Excel spreadsheets and participant documents with full confidentiality
• Performed organizational research to maintain up to date on the latest trends of strategic staffing, organizational structures, and performance
• Designed visualization charts and reports for journal submission and PowerPoint presentations

Brooklyn, New York, United States

• Help design, prepare and implement daily sports activities for 15+ youths
• Provided one-on-one attention to youths in need of assisting
• Participated in positive youth development through conversation and mentorship

Brooklyn, New York, United States

• Greeted and assisted clients and prospective members through direct contact or over the phone
• Provided exceptional customer service by answering inquiries pertaining to gym services, products, registration, and membership options
• Performed data entry and data management of clients and prospective members sensitive information

Brooklyn, New York, United States

• Provided excellent customer service by assisting customers requests
• Effectively promote brand initiatives (e.g., credit rewards) and contribute to daily sale goals
• Greeted customers in a friendly and polite manner

Master Of Arts - Ma, Industrial/Organizational Psychology, 3.86

Bachelor Of Science - Bs, Psychology, 3.68

Doctor Of Philosophy - Phd, Industrial And Organizational Psychology