Fabrice Wolf Email & Phone Number

Paris, FR

Élancourt, Île-de-France, France

Responsible for the harmonization, efficiency, and management of all Sales processes for the Group's French subsidiaries.▫ Leads transformation projects of Sales processes.▫ Oversees the integration of the Group's global transformation projects (processes and systems).▫ Deploys new Information Systems and tools.

Paris

Accountable for customer experience and service, managing a $6 Millions budget. Leading a community of over 100 Customer Service Professionals across Europe and Asia, providing round-the-clock service to customers. International marine, a complex and highly competitive business, generating $500 million in proceeds, with a global presence spanning 55.

Paris

In charge of delivering enhanced customer experience for the Global Accounts lubricants business, a pivotal growth engine for Shell lubricants, contributing to international business revenues exceeding $1 billion with largest global B2B customers (OEMs, Mining, Power, etc...)Functional Management and coaching of 50+ front line teams in 3 regional Shared.

Paris

Led the eCommerce acceleration for Lubricants and fuel businesses.Functional Management and coaching of 20 eBusiness Specialists across 3 regions and 20 markets▫ Defined and implemented the eCommerce strategy for Lubricants & Fuel businesses across a broad and diverse range of internal stakeholders. ▫ Influenced and led a 2 years’ digital program to.

Paris

Functional management of 15 PLM specialists across 3 regions covering 20 markets.Complex cross-functional environment with extensive interfaces involving sales, marketing, supply chain, technology and product management.▫Implemented standardized processes, tools, and discipline to improve Product Lifecycle Management.▫Created a cross functional discipline.

Paris

Managed 8 direct Sales staff in B2B Industry Transport & B2B2C Automotive, achieving €90M proceeds.▫ Participated in the design of new office-based sales roles in the European structure.▫ Recruited, trained and led deployment of a new office-based sales channel in France.▫ Initiated and completed multiple telemarketing activities to support growth.Key.

Paris

Managed a team of 15 customer service professionals covering front and back-office activities in B2B2C sectors.▫Conducted the Euro currency implementation project for sales, marketing and customer service teams. ▫Contributed to the design of a new CRM tool in a multicultural team in Manchester UK.▫Participated in the design of a new CRM tool within a.

Montpellier

Managed and grew a €10M proceeds customer portfolio in France in both direct in indirect B2B sectors across Industry, Transport, Construction, Mining and Truck Workshops.✓ Delivered + 16 % volume increase and + 20 % Margin increase in 3 years.Selling and Negotiating, Key Account Management, Lubricants knowledge