Fabrice Amand, Ph.D Email and Phone Number
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Creating customer value is the WHY of my mission. When I succeed in making customer successful everything else follow. We get new customers thanks to referrals and quotes, we get great retention rate and upsell numbers, we get unique feedback that makes the product even better. KEY ACHIEVEMENTS:- Creation and development of new business development activities in an international context. - Implement and exceed KPIs of my accounts, 100% contract renewals and increase customer usage +25%.CORE COMPETENCIES:- Customer focus: Understanding customer requirements and driving adoption, onboarding and organization changes in an international context. Excellent communication skills (Verbal & Written).- Strong data-driven management skills (Maths & telecoms Ph.D.).- Team management: a track record of 10 years of successful management: good at hiring, communicating and motivating.The race is not to deliver more product features, it is to deliver quality, effective, scalable, impactful customer success services. This is where software companies need to compete!
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Program DirectorOrange May 2020 - PresentIle-De-France, FranceCommercialisation d'applications android et apple TV en mode ‘test and learn’ sur l’ensemble du cycle de vie du produit, +10 K clients mensuels.Développement des usages des clients sur les applications Orange TV sur tous les écrans (smartphone, tablette, ...)Management d’une équipe de 20 personnes (architecte, product ower, développeurs …) dans le domaine DATA et VOCAL IA sur les interfaces TV d’Orange.
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Emea Senior Customer SuccessVizolution Sep 2018 - Apr 2020London, United KingdomVizolution, IT SaaS company based in London, focusing on helping Banks, Telecoms & Fintech to streamline their customer journeys while facilitating their Customer Experience (CX).My mission was:- International account management of the global BNPP, Bouygues Telecom, Santander and Skipton building society (multi-million-euro accounts). - Engaging and building relationships with senior Business and IT leaders at my customers to become a trusted advisor. - Identifying challenges and areas of risk, developing solutions and executing plans to avoid churn. Excellent monthly customer feedbacks: NPS 70.- Recruit and manage 10 FTEs, 2 direct reports (partner success manager, project manager). -
Senior Customer Success Manager (Consultant)Saasproductmanagement Jul 2016 - Sep 2018London, United Kingdom- Promoted awareness of the latest CRM capabilities (Salesforce, Microsoft Dynamics), ensuring customers are utilizing key product features to maximize success. Defining and implementing programs to drive adoption and retention of selected solutions. - CRM Salesforce® at www.fareshare.org.uk: Identifying business needs and validating them with sales and end-users. Influence adoption: +90% of sales active users in 6 months.- Launch of digital marketing strategies focused upon the digital customer experience, fast pace acceleration and go to starts-up market using CRM tools: +100% growth in digital footprint in 3 months (Active users & sales): MyneLondon.com, goldmodel.co.uk, 9kitchen and thesource.social. -
Customer Experience ManagerOrange Sep 2014 - Jul 2016Paris Area, France- Part of the program reinventing the customer experience and relationship: Listening and responding: ‘an incomparable customer experience’. Marketing plan in collaboration with different entities to develop customer satisfaction beyond the offering (networks and customer relations).- Identification of key use cases to increase the conversion funnel in mobile applications, increase ARPU and App Store Optimization (+30% ranking position).
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Mobile Applications Product DirectorOrange France Sep 2012 - Sep 2014Paris Area, France- Product development for portfolio Orange mobile applications (‘Orange Wifi’, ‘Mon réseau’): Go to market improvement: from 2 to 6 releases per year.- Initiated scrum & agile methods in 100% of the developments. Develop, supervised, and continuously improving standard agile methodologies. Team management of 5 product managers.
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Business Development Director, International BuOrange Sep 2006 - Sep 2012Paris Area, France- In charge of the financial elements and the P&L of the entire BU Orange France mobile customers Roaming and International. 150 M€ of turnover in Voice, Data and SMS. Objectives to increase the ARPU +20%, reached. - Creation of the new pricing policy based on new European Regulation law ‘Eurotariff’. Qualitative and quantitative market studies with 1 000 customers to validate the new pricing policy and increase the client satisfaction and engagement. Data usage: +15% active users per year.- Team management: In charge of 5 marketing product managers.
Fabrice Amand, Ph.D Skills
Fabrice Amand, Ph.D Education Details
Frequently Asked Questions about Fabrice Amand, Ph.D
What company does Fabrice Amand, Ph.D work for?
Fabrice Amand, Ph.D works for Orange
What is Fabrice Amand, Ph.D's role at the current company?
Fabrice Amand, Ph.D's current role is Directeur Product IA.
What is Fabrice Amand, Ph.D's email address?
Fabrice Amand, Ph.D's email address is fa****@****ahoo.fr
What is Fabrice Amand, Ph.D's direct phone number?
Fabrice Amand, Ph.D's direct phone number is +131444*****
What schools did Fabrice Amand, Ph.D attend?
Fabrice Amand, Ph.D attended National School Of Applied Science And Technology, Université De Rennes I.
What skills is Fabrice Amand, Ph.D known for?
Fabrice Amand, Ph.D has skills like Product Management, Mobile Devices, Telecommunications, Team Management, Product Marketing, Mobile Communications, Gsm, Project Management, Wireless, Digital Marketing, Marketing, Business Development.
Who are Fabrice Amand, Ph.D's colleagues?
Fabrice Amand, Ph.D's colleagues are Abdelrahman Gamal, Angela Gili, Renaud Dabilly, Sonia Doltaire, Yasin Abdulahi, Nicolas Bignon, Adjoa Tamia Emilie Ninsemon.
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