Fabrice Ling Email and Phone Number
Fabrice Ling work email
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Fabrice Ling personal email
Fabrice Ling phone numbers
Fabrice Ling is a Senior Manager, Software Development at Oracle at Oracle. He possess expertise in management, business process improvement, strategic planning, cloud computing, data center and 40 more skills. Colleagues describe him as "Fabrice is an incredible leader and mentor. I legitimately feel he deeply cared about my success, growth, and well being. He led by example, set clear expectations and believed in the ability of his team. These traits directly translated into high moral, increased productivity and comradery within the support organization.This man single handedly made working for Bittitan my most cherished 4 years of professional experience yet.", "Fabrice is one of the best examples of management I have worked under. He is willing to teach any concept and work with his employees until the subject is understood. He is extremely knowledgeable and will work tirelessly to learn and improve within a company and a department. He is very no-nonsense and direct, but also caring, protective of his people, and loyal to a fault. There are not many of my managers that I would be willing to follow from one company to another, however Fabrice is definitely in that exclusive minority.", and "Fabrice is one of the hardest working executives whom I have had the pleasure of working with. He was a mentor that led by example and genuinely cared for the employees under his charge. The saying "Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime," best describes his impact on the Customer Success Team as Director. Fabrice would be a great asset and valuable addition to any organization!"
Oracle
View- Website:
- oracle.com
- Employees:
- 202102
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OracleBothell, Wa, Us
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Senior Manager, Software DevelopmentOracle Dec 2019 - Aug 2023Austin, Texas, Us
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Cto / Co-FounderArt2Remember Oct 2016 - Oct 2020Since its establishment, I have served as the CTO and Board member for Art2Remember, a non-profit organization dedicated to enhancing the lives of caregivers and their loved ones living with Alzheimer’s and other chronic illnesses through creative arts experiences. A small staff and a group of dedicated volunteers use artistic expression to help unlock creativity, improve self-esteem, create new memories, and strengthen relationships.I helped create the organization’s business plan and continue to work closely with the Executive Director as the company grows and evolves. I serve as the organization’s technical leader. I planned, implemented, and deployed the website and manage the servers. I designed an automated class registration solution, collected traffic metrics, and managed email and SharePoint services in Office 365. -
Director Customer ExperienceBittitan Oct 2014 - Aug 2018Bellevue, Wa, UsI was hired to transform the support process and enhance customer experience. I analyzed core challenges, created / communicated strategies, and drove consensus for transformation. I spearheaded a customer-first mindset and philosophy. I implemented targeted training, and directly reviewed both positive and negative ratings to understand and communicate lessons learned. -Cut average response time significantly and grew customer satisfaction ratings. I built a collaborative and highly motivated team culture with a strong sense of ownership and pride.-Reduced team attrition and improved morale—while growing team to support business expansion. I implemented a 24 / 7 / 365, 3-shift model. -Delivered enhanced international support. -Improved cooperation via cross-shift initiative enabling team members to work outside primary shift to fully understand different challenges presented.I launched our live chat platform. Improved case resolution speed by driving a large percentage of support requests to the new chat platform. I worked closely with the CTO and operations, development, and sales teams to reduce number of support requests. -Integrated support with strategic business / technology objectives and new feature development. I implemented premium licensing option. -Provided "white-glove" service with option for support to reach out to premium clients by phone—improving top-tier customer satisfaction. I automated multiple processes, deployed reporting tools, and spearheaded GitHub-based tool creation. -Increased team focus on high-value activities—while further increasing team cohesion. I created thorough internal and customer-facing documentation. -Ensured clarity and transparency—and eliminated need to continuously "reinvent the wheel." -
Vice President Software Engineering / Application DevelopmentSwitch Jun 2006 - Sep 2013Las Vegas, Nevada, UsI served as a key member of the executive team and led 50 direct and matrixed resources across application development, network engineering, IT support / help desk, and 24 / 7 / 365 NOC. I drove collaboration across 7 data centers and directed Windows / Linux system administration—including installation, patching, and monitoring.-Delivered key contributions to explosive growth from startup to highly profitable Tier 4 data center provider. I led the design of a robust core application—encompassing multiple proprietary systems—to centralize infrastructure and streamline processes.-Delivered end-to-end solution to seamlessly manage all business and technical operations. -Provided rapid, seamless, "plug and play" new customer set-up / onboarding. I created a highly redundant infrastructure with no single points of failure. -Provided exceptional uptime. I directed development and deployment of constant integration strategy and monitoring system to detect, track, and report events impacting customer quality of service. -Provided real-time transparency for any and all issues—supporting rapid issue resolution with no customer impact. I developed NOC dashboard displaying full system status—and including automated paging / escalation system. -Guaranteed rapid issue diagnosis and resolution—and superior customer satisfaction levels. I implemented a self-care ePortal—enabling customers to review services and work with help desk.-Reduced number of help desk requests and streamlined support process. I directed transition from physical to virtual servers—leveraging VMware and Cisco Vblock.-Reduced cost and streamlined operations. I designed and incorporated standard processes and practices—including Agile methodologies and source control, testing environment, and deployment procedures with hot spare servers and replication.-Mitigated risk and optimized system / application integrity. -
Senior Software Engineer/Network EngineerMpower Communications Corp May 2001 - Jun 2006-Streamlined call center operations by designing script scenarios integrated with primary CRM. -Designed, created, and maintained a database to proactively identify and resolve issues.
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Professional Service EngineerSupport.Com Jul 2000 - May 2001Provided on-site technical, consultative guidance and advice to entities located both domestically and internationally. * Partnered with such high profile clients as Samsung, Cisco Systems, GE, and Intel in leading software deployments, software upgrades, and tool development, ensuring on-time and within budget completion. * Served as the primary liaison to identify and develop solutions to prevent client contract cancellation while managing customer expectations and ensuring completion of key milestones.* Developed ActiveX components, leading efforts to expand the product to meet client expectations.
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Unix System AdministratorMpower Communications Corp May 1999 - Jul 2000Managed ISP server handling functions, including customer mail, web server, and administration portals. * Implemented a provisioning database to replace a faulty solution, saving a $400 million investment; led tool automation efforts to provision DSL access for customers, including IP assignments and ATM mapping, data and VOIP configuration, subsequently adopted as the main DSL provisioning server. * Partnered with the Internet support group, charged with troubleshooting and resolving client issues.* Tested solutions for deployment to DSL customers; teamed with cross-functional staff to design and implement a database to store required information for DSL deployment, including IP database, ATM circuit number tracking, voice gateway circuits, and network routing. * Managed the web servers, mail servers, DNS servers, and HP OpenView across the Linux and Sun OS platforms.
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Lead ProgrammerNettech S.A. Jun 1996 - Dec 1998
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Lead ProgrammerGebacom S.A.R.L. May 1995 - Mar 1996
Fabrice Ling Skills
Fabrice Ling Education Details
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A.F.P.A. Strasbourg, FranceComputer Programming
Frequently Asked Questions about Fabrice Ling
What company does Fabrice Ling work for?
Fabrice Ling works for Oracle
What is Fabrice Ling's role at the current company?
Fabrice Ling's current role is Senior Manager, Software Development at Oracle.
What is Fabrice Ling's email address?
Fabrice Ling's email address is fa****@****ter.net
What is Fabrice Ling's direct phone number?
Fabrice Ling's direct phone number is +120642*****
What schools did Fabrice Ling attend?
Fabrice Ling attended A.f.p.a. Strasbourg, France.
What are some of Fabrice Ling's interests?
Fabrice Ling has interest in Martial Arts, Siu Lam Hung Gar And Wing Chun.
What skills is Fabrice Ling known for?
Fabrice Ling has skills like Management, Business Process Improvement, Strategic Planning, Cloud Computing, Data Center, Virtualization, Security, Tcp/ip, Agile Project Management, Cisco Technologies, Vmware, Servers.
Who are Fabrice Ling's colleagues?
Fabrice Ling's colleagues are Shirley Lim, Janardhan Bonu, Natalie Campbell, Pmp, Drew Pettinos, Sunil Nirala, Shashishekar Suda, Suman Singh.
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