I've been working with IT since 1993. I've started as System Operator and Typist, worked as researcher on University project, as consultant for computerization of micro, small and medium business enterprises and as trainee and consultant on SAP R/3 PP & MM modules on 2 projects. After that I've worked as Support Analyst on Consultancy companies providing support in Tivoli Tools, IBM AIX and other UNIX Systems to developers and infrastructure teams, including installation, implementation and administration of softwares from 2000 to 2004 (SoLvo & Equipfax). After that I've worked for IBM from 2004 to 2014 (2 years as contractor & 8 years as employee), working in outsourcing projects (Global Resourcing accounts) for 3 years as Tivoli IT Specialist, 2 years as Tivoli Support Team Leader starting by managing a team with 5 people and as Team Leader backup for ALL GR accounts managing a team with around 15 people, and getting an official Team Leader role, leading from 30-50 people on operational matters like account processes and negotiation, audit, hr, finance, asset, new deals and so on, 4 years as Business Direction Manager, to manage attainment of both profitability and client satisfaction objectives, provide leadership and guidance to professionals within a function/business unit/country operation, interpret policies/practices, identify/satisfy resource needs, ensure achievement of business goals, maintain client relationships, identify project requirements, develop solution alternatives, select delivery methods, negotiate contracts, identify resource requirements, and develop the solution delivery team and 1 year as PgM & PM roles on a DC Automation program, compound of projects applicable to Global Delivery Centers to generate headcount savings.Now I'm on a new challenge of working on my own business, which are Dermage Goiânia franchise store of dermo-cosmetics, which are dermatology-based cosmetics and Socila Goiânia franchise beauty saloon.Specialties: Hiring, negotiation, audit, processes and procedures documentation, projects (engagement, transition and steady state), Tivoli System Management Infrastructure tools (TMF, TEC, ITM, Netview, TWS, and so on), Shell scripting (Korn shell & Perl).