• Responsible for the availability and accuracy of all information related to renewals pipeline, opportunities, and any related reporting.• Bring together win/loss reasons; capitalizing on wins as best practices and identifying root cause for losses; targeting for improvement efforts.• Improve performance through data-driven insights and reporting that monitors, projects and accounts for results; creating a positive impact on revenue generation and the customer adopt, expand, renew lifecycle.• Lead and partner to improve processes related to renewals – including renewal risk, upsell, expansion, Down-sells and churn.• Prepare operational review content to present success to senior leadership; with focus on key drivers of renewal business.• Partner with IT to define the required Renewals features and functions of the CRM

• Project managed the rollout of new tools and processes within the Qualys Support Department • Developed processes for the newly developed Support PMO team so KPIs can be tracked for management and executive review

• Architect for a custom FinancialForce PSA implementation which included an Intacct intergration; the tool was rolled out within 5 months and adopted by 100% of the Professional Services organization• Worldwide owner of Professional Services month-end activities: tracked revenue across time & material, fixed price, and ratable projects to ensure Finance recognizes and bills appropiately each month• Drove improvements in utilization tracking and forecasting; implemented an automated resource staffing and utilization report in Tableau, allowing key business metrics to be analyzed in real time which decreased resource’s non-billable work by 23%• Evaluated capacity between full-time and part-time project resources to maximize resource utilization while reducing costs by 12%• Lead back-office functions by designing and implementing new processes in Sales, Professional Services, and Finance by creating workflows in SalesForce, FinancialForce and Clarizen; Executed new automation processes allowing business to complete 2 times the number of projects without increasing headcount• Demonstrated leadership by developing processes for internal stakeholders within Sales, Professional Services, and Finance in order to increase productivity by 14.4% • Designed and implemented a cohesive set of controls for Professional Service’s projects; allowing current and new employees to have a 100% compliance rate for new and existing procedures• Managed, trained and mentored offshore resources within the operations team

• Actively tracked the progress of projects in JIRA and NetSuite in order to manage billing and percentage completed for entire department during month-end close• Ran invoicing to receive up to $1,000,000 in billables each quarter and booked journal entries to recognize monthly/quarterly revenue • Managed quarterly AR audit process and successfully mitigated audit issues, which allow the company to close their books in a timely manner• Trained new staff on project and subscription billing protocols across multiple product lines

• Implemented and defined companywide processes to automate and optimize workflow from project inception to project rollout increasing worker productivity by 15 percent• Developed and maintained weekly department utilization reports in Microsoft Excel, which increased billable utilization by 35 percent• Successfully evaluated project statistics by using SQL and Netsuite which raised the average project’s effective rate by nearly $25 • Enhanced department efficiency by analyzing weekly resource metrics and assigning resources throughout all active projects• Improved the performance and profitability of future projects by analyzing key project statistics such as effective rate, unbillable time, and baseline estimates; Completed complex analysis using Microsoft Excel• Actively tracked progress of projects in JIRA and NetSuite in order to manage billing and percentage completed for entire department during month-end close• Analyzed data in Salesforce to forecast revenue for in progress projects within 5 to 10 percent of actuals, which allowed executives to focus on business decisions within a subset of the company• Utilized superior communication skills while training and coaching all Professional Services staff on project methodology, procedures, tools and protocols, which increased worker efficiency

• Created a new approval system which removed steps and brought late vendor payments to 0• Consolidated and reorganized invoice processes with vendors and departments to eradicate lost and/or duplicate invoices• Tracked activities within all departments so invoices would be expensed properly in NetSuite • Gathered invoice approvals from appropriate personal; Collected W-9’s so 1099’s could be compiled• Examined and approved expense reports in Expensify; Exported and organized report data to certify that all employees were paid accurately and timely

• Prioritized daily client projects including creating and preparing prospective client files for review by agents• Created and maintained database to track AP/AR; Developed a reconciliation process to better project completion and assist in the implementation for each project• Reviewed and approved confidential payroll reports for accuracy and completeness; Efficiently entered and reviewed customer tax information (W-4, W-2, 1099)• Performed supervisory functions including cross training and managing employees resulting in superior departmental support Accomplishments:• Identified and implemented operational process improvements; took a leadership role in implementing new processes and procedures that resulted in improved productivity and cost savings• Analyzed timecards, invoices, and other customer information by using pivot tables and V-Look Ups

• Applied analytical and problem solving skills to organize and find discrepancies within operations data• Revised procedures and guidelines to adhere to company objectives resulting in cross functional standardization and accountability• Designed, reconciled and updated new company wide payment system improving department performance• Evaluated and audited all programs to guarantee effectiveness with new payment system• Exercised decision-making skills by creating a new filing system; Utilized excellent communication skills by training all personnel on how to use the new filing system

• Processed data analysis, tested protocols, and tracked trends • Communicated effectively with other department colleagues contributing to greater efficiency• Effectively reviewed data for precision and comprehensiveness