- Performing data analysis in order to assist team to reach KPIS target in terms of Conversion, Revenue and Marketing strategic rate. - Performing micro-analysis of team performances and pitch quality - Performing dive deep related to WBR analysis in order to understand drivers and collect actions to do. - Troubleshooting and problem-solving as people manager- Continuous improvement tasks related to procedures and pitch to achieve target results.- Proficiency in software Connect Sales and tools e.g., Excel, Plx Dashboards, Google Sheet, Looker Studio

SEM expertise - Designing strategies through customer awareness, consideration, and decision stages with targeted content and touchpoints. - Data analyze from Google Analytics - Managing and optimizing paid ad campaigns on Google Ads - Conversion Rate Optimization by analyzing user behavior and making changes to improve landing page performance and calls-to-action - Generation Lead- Cold and warm leads handling- Appointment and obejction handling - Follow up strategyTools: Connect Sales and Google Ads

Reservation boooking agent for IHG Hotels Worldwide. Sales support pre and post-sales Customer retention Handling cancellation and modification of bookings

Technical support through phone and chat. Throubleshooting of internal errors and internet technical errors.Customer retention Customer assistance with general informationTools: Salesforce

Customer support through phone, emails and chats. Sales supportSupport with claims, refund, payments and shipping.Problem solvingSalesforce knowledge

Supporting russian language teacher, through explanations and clarifications to students, by giving lessons and by helping during written and oral tests.

Costumer care support through mails and phone.Main tasks- Reservation creation - Modification and cancellation of bookings;- Provide information about travels, payments;- Problem solving