Fabrizio Lombardo
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Fabrizio Lombardo Email & Phone Number

Customer Care | Operations | After sales | Analyst | Process | Training | Servizi at GLS
Location: Milan, Lombardy, Italy 5 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
GLS
Role
Customer Care | Operations | After sales | Analyst | Process | Training | Servizi
Location
Milan, Lombardy, Italy
Company size
4421 employees

Who is Fabrizio Lombardo? Overview

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Quick answer

Fabrizio Lombardo is listed as Customer Care | Operations | After sales | Analyst | Process | Training | Servizi at GLS, a with 4421 employees, based in Milan, Lombardy, Italy. AeroLeads shows a matched LinkedIn profile for Fabrizio Lombardo.

Fabrizio Lombardo previously worked as Network Operations Analyst at Gls and After Sales Service Specialist at Sky Italia. Fabrizio Lombardo holds Master'S Degree, Marketing E Crm from Stogea.

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Email format at GLS

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GLS

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Profile bio

About Fabrizio Lombardo

Ho esperienza pluriennale nell’ottimizzazione di processi e procedure relative al Customer Care di servizi B2C legati al mondo entertainment/telco.Mi sono sempre occupato dell’analisi e definizione di migliorie nella gestione del cliente e nell’erogazione dei servizi di Customer Care. Ho sviluppato nel tempo una visione E2E occupandomi anche di formazione, definizione dei requisiti progettuali e assurance sui processi attraverso il monitoraggio dei principali indicatori.Mi vengono riconosciuti un costante impegno, forte orientamento al risultato e predisposizione al cambiamento; sono un professionista affidabile, organizzato e collaborativo con propensione a lavorare in squadra e a stabilire relazioni e dialogo con colleghi e responsabili.

Current workplace

Fabrizio Lombardo's current company

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GLS
Gls
Customer Care | Operations | After sales | Analyst | Process | Training | Servizi
oude meer, north holland, netherlands
Website
gls-group.eu
Employees
4421
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5 roles

Fabrizio Lombardo work experience

A career timeline built from the work history available for this profile.

Network Operations Analyst

Current
Gls

San Giuliano Milanese, Lombardia, Italia

Sep 2023 - Present

After Sales Service Specialist

Sky Italia

Milano, Lombardia, Italia

Mi sono occupato di facilitare la condivisione di know how tecnico degli installatori con gli operatori Customer Care per rendere più efficienti le gestioni telefoniche e aumentare NPS. Per questo ho aggiornato i documenti tecnici a supporto degli operatori e organizzato sessioni di formazione da registrare e trasformare in documenti consultabili online. Ho sviluppato reportistica ad hoc per mettere a confronto le performance dei diversi siti che si occupano delle chiamate tecniche e monitorare… Show more Mi sono occupato di facilitare la condivisione di know how tecnico degli installatori con gli operatori Customer Care per rendere più efficienti le gestioni telefoniche e aumentare NPS. Per questo ho aggiornato i documenti tecnici a supporto degli operatori e organizzato sessioni di formazione da registrare e trasformare in documenti consultabili online. Ho sviluppato reportistica ad hoc per mettere a confronto le performance dei diversi siti che si occupano delle chiamate tecniche e monitorare i progressi. Show less

Feb 2020 - Dec 2022

Assurance Attivazioni

Sky Italia

Milano, Lombardia, Italia

Mi sono occupato di garantire la governance E2E del processo di delivery e attivazione dei clienti nuovi e già in essere, al fine di massimizzare le attivazioni e ridurre le cancellazioni. Mi relazionavo costantemente con la rete degli installatori e il magazzino centrale per segnalazioni anomalie sul delivery e con IT per anomalie sui sistemi. Il mio focus era massima attenzione al cliente con indipendenza, autonomia di gestione e senso di responsabilità.

Feb 2010 - Jan 2020

Activation Assurance

Sky Italia

Milano, Lombardia, Italia

Feb 2006 - Jan 2010

Business Crm

Sky Italia

Milano, Lombardia, Italia

May 2004 - Jan 2006
Team & coworkers

Colleagues at GLS

Other employees you can reach at gls-group.eu. View company contacts for 4421 employees →

AC Alberto Carreca Alberto Carreca Colleague at GlsPalermo, Sicily, Italy View → KM Kevin Marceline Kevin Marceline Colleague at GlsGreater Pau Area, France View → DT Diego Terminesi Diego Terminesi Colleague at GlsMombaroccio, Marches, Italy View → MF Manuel Fernández Manuel Fernández Colleague at GlsLas Rozas De Madrid, Community Of Madrid, Spain View → SM Shada Mohammed Shada Mohammed Colleague at GlsIraq View → BT Bhushan Trivedi Bhushan Trivedi Colleague at GlsAhmedabad, Gujarat, India View → AJ Adam Jelonek Adam Jelonek Colleague at GlsBielsko-Biała, Śląskie, Poland View → SL Stefano Leoni Stefano Leoni Colleague at GlsPorto Sant'Elpidio, Marches, Italy View → SP Sew Parbhoesingh Sew Parbhoesingh Colleague at GlsThe Randstad, Netherlands View → ML Massimiliano Lo Sicco Massimiliano Lo Sicco Colleague at GlsPalermo, Sicily, Italy View →
2 education records

Fabrizio Lombardo education

Master'S Degree, Marketing E Crm

Stogea
FAQ

Frequently asked questions about Fabrizio Lombardo

Quick answers generated from the profile data available on this page.

What company does Fabrizio Lombardo work for?

Fabrizio Lombardo works for GLS.

What is Fabrizio Lombardo's role at GLS?

Fabrizio Lombardo is listed as Customer Care | Operations | After sales | Analyst | Process | Training | Servizi at GLS.

Where is Fabrizio Lombardo based?

Fabrizio Lombardo is based in Milan, Lombardy, Italy while working with GLS.

What companies has Fabrizio Lombardo worked for?

Fabrizio Lombardo has worked for Gls and Sky Italia.

Who are Fabrizio Lombardo's colleagues at GLS?

Fabrizio Lombardo's colleagues at GLS include Alberto Carreca, Kevin Marceline, Diego Terminesi, Manuel Fernández, and Shada Mohammed.

How can I contact Fabrizio Lombardo?

You can use AeroLeads to view verified contact signals for Fabrizio Lombardo at GLS, including work email, phone, and LinkedIn data when available.

What schools did Fabrizio Lombardo attend?

Fabrizio Lombardo holds Master'S Degree, Marketing E Crm from Stogea.

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