Technical Services Manager
CurrentResponsible for Technical Support in EMEA/APAC area, including different roles and responsibilities:Pre-sales support:• Technical demonstrations of the Panini products and services on top-level. • Cooperation with the Sales team to collect the Customer requirements and suggest the right products on the Panini portfolio.• Feasibility analysis for new requests, in collaboration with R&D, Marketing, Sales and Finance.• Collaboration with Sales for the development of new countries and resellers.• Technical support to Software houses (ISV) and Value Added Resellers.Post-sales Customer support:• Support for troubleshooting on Panini products and services.• After-sales management of services, standard warranties and extensions of warranties.Training:• Technical trainings on Panini products and services for first level support and repairs. Technical Bulletins:• Primary interface with R&D and Marketing for the creation, review and distribution of technical bulletins.