Fabrizio Suzzi Email & Phone Number

Lisbon, Portugal

Lisbon

• Responsible for managing customer accounts, inside sales with tailoredcustomer support in deposits, withdrawals, card transactions and cross sellingof other products offered by the marketplace (insurance investment products,retirement plans);• Acquisition of new customers through referral marketing strategies and followup with qualifying leads;• Customer assistance by phone, emails, and live chats in using Safebrok,Neowintech and other products available in the marketplace;• Support to the Marketing and Product Teams with English-Italian translation andadaptation of texts and campaigns to the Italian market;

Lisbon

• Responsible to developing a team (20 CRS's) of Customer ServiceRepresentatives to meet and exceed performance targets and expectations,quality, end-user satisfaction, client satisfaction, up and cross selling and otherrelevant key operational metrics by providing guidance, coaching, support, andmotivation on a day-to-day basis;• KPI performance analysis and CRM analytics;• Prepare coaching sessions - upselling and cross-selling ;• Measure and improve the productivity of the team, time and shiftsmanagement.relevant key operational metrics by providing guidance, coaching,support, and motivation on a day-to-day basis.- KPI performance analysis;- Prepare coaching sessions;- Measure and improve the productivity of the team;- Time and shift management

Lisbon Area, Portogallo

- Provide customer service for Teleperformance Portugal -customer Salt mobile;- Assist, by phone or email, any of the customer’s questions andconcerns regarding the products, contract issues, and mobilebundle;- Answer to payment transactions and invoice queries;- Advice on current mobile phones, as well as give technicalsupport;- Advice to existing and potential clients on tariffs and currentoffers;- Provide recommendations on additional options and do reliablemanagement of customer data.

Lisbon

Manager and owner of In The Mood - Alojamento Local based in Lisbon,Santos-Estrela area- Responsible for the reception of guests, inventory, maintenanceof the building,- check-in / out, payment of bills;- Booking management;

Milano 3 City

- Provide customer service and support for the home bankingchannel through app, website, and phone banking; - Develop and expand portfolio and maintain effective businessrelationships for customers.- Provide sales support to all clients;- Maintain effective customer relationships and manage allmanagement services, loans, and financial products.- Support in the development of all operational and informativeactivities related to products and services offered by BancaMediolanum

Milano

- Cooperate with clients to determine their needs and advise themappropriate destination, modes of transportations, travel dates,costs, and accommodations- Sale of recreational and professional travel packages.- Management of requests to change reservations for air ticketsand hotel.- Pre and post-sales customer service

Ancona

- Plan and organize travels by booking tickets and accommodation,securing rental transportation, etc;- Inform clients and provide useful travel material (guides, maps,event programs, etc);- Book transportation, make hotel reservations and collectpayment/fees;- Use promotional techniques and prepare promotional materialsto sell itinerary tour packages;- Deal with occurring travel problems, complaints, or refunds;- Enter data into our software and maintain client files;- Network with tour operators

Akumal - Messico

Tour operator representative abroad for 3 different locations: SANTORINI ISLAND - GREECE (6 months), SARDINIA ISLAND - ITALY - PORTO CERVO AREA (6 months), RIVIERA MAYA - MEXICO (7 months). • Checking hotel standards and safety procedures;• Completing risk assessments and health and safety checks;• meeting guests at the airport and escorting guests to their accommodation;• Organization of welcome meetings (sometimes for up to 100 people);• Direct sales of excursions, car rent, transfer and other services;• Handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems and guests injuries;• Dealing with unforeseen 'non-client problems, like flight delays, transport strikes, or weather conditions;• Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents, and travelcompanies;• Maintaining an in-depth knowledge of the resorts - accommodation and the local area in order to answer clients'questions;• Accompanying customers on excursions and acting as a guide;

Roma

Booking agent by telephone and terminal.Officer at ticket issue office

Supervisor Foundation, Customer Service Management

Banking Specialist Training, Banking And Financial Support Services

Técnico Auxiliar De Fisioterapia E Massagem, Curso Técnico Auxiliar De Fisioterapia E Massagem

O curso Técnico Auxiliar de Fisioterapia e Massagem proporciona conhecimentos e competências direccionadas para o trabalho prático na área.

Course For Travel Agency Technician And Booking Tour Operator

Education record

Laureando, Scienze Del Turismo