Fabrizio Valente is a Professor at Luiss Business School. He possess expertise in retail, concept development, visual merchandising, retail management, merchandising and 26 more skills. He is proficient in Deutsche, Español, Français and English. Colleagues describe him as " I have worked with Kiki Lab on and off for many years. Fabrizio Valente makes an enormous effort to nurture, lead and stimulate change in his retail clients, and through the Ebeltoft alliance, he and his team are always very well versed in innovation, change and development in the retail sector across the whole World. Fabrizio is able to be visionary through his sharing of daring and innovative projects, and he also has the rare ability to convert innovative vision into day to day commercial reality for his clients. I would recommend Fabrizio and Kiki Lab, and if you have not had a chance, I would recommend that you get subscribed to his Retail Innovation publications, which are issued on an annual basis. " and "I have been in contact with Fabrizio for more than 15 years. During this period he has always provided me with insightful messages about the retail evolution. Recently, I have worked with Fabrizio to develop and deploy an intensive mystery shopping program. The mystery program was tailored to reach out to the whole AW Lab Sales Force. This objective has been possible thanks to a specific training course (provided by Fabrizio's team) to the area managers about how to deliver effective feedback to the sales force. The objective of the program was to measure the actual performance and particularly in comparison with our competitors. We have worked to improve the shopping experience giving specific and measurable tasks to our sales team. The program has been so effective and appreciated, that we have started ranking and rewarding the best shopping experiences (measured by the mystery shoppers) among our network. "