Since 2020 I have been responsible for the relaunch of these two hotels in the city of Milan by managing the sales office, room reservations and events, achieving important results never achieved in the past.My activities are mainly to determine the sales and revenue strategies of the hotels, the positioning of each single Hotel, the partners with whom to collaborate and at the same time organize the booking office keeping it abreast of the market news and internal needs .My knowledge of the market, my aptitude for problem solving, my inexhaustible desire to learn and keep up-to-date have allowed me to obtain outstanding performances for Milan.

The Bianca Maria Palace is a new, elegant and thriving hotel in the city center of Milan. I am in charge of defining all the revenue and sales strategies of the company, in particular, by managing the corporate, online and mice segments. The results achieved in the first two years were far beyond our target. With the crisis in the hospitality linked to the covid-19 pandemic, the Hotel was one of the first to reopen in the city, relying on the contacts and commercial relationships developed over the past months/years.

The Square Milan is one of the most successful hotel in the heart of the city. I dealt with the creation of this concept, all the pre-opening procedures like staff selection, introduction of the service procedures but, above al the commercial launch of the Hotel. The results reached were much higher than expected, becoming one of the most requested hotels within a few months. Another project that I followed during this experience was the development of the food and beverage sector launching the hotel's fine dining restaurant and the banqueting division. The team that I managed was about 45 people both employees and co-workers.

Important and notable hotel in the center of Milan with large spaces for events, meetings and a beautiful terrace overlooking the city. After several years dedicated to running all the operation duties, I have been appointee to manage the sales & revenue of this propriety committing myself to the commercial relaunch of the Hotel, identifying new market segments and reorganizing the marketing aspects and the sales strategies. The results achieved were excellent with double-digit increases year after year. During this experience I also dealt with the launch of the The Roof terrace, a unique and exclusive roof top linked to the Hotel, became one of the strengths and attractions in the city for events, aperitifs or successful events. The team I managed was around 75 people including employees and co-workers.

This experience was a very significant period concerning my career that allowed me to acquire security and knowledge of the hospitality world in order to be able to face even the most difficult challenges.I set up company procedures, raised the level of service and welcoming of the Hotel, I have introduced innovative and cutting-edge technological and IT tools in the work processes.I managed the relationship with suppliers and everything related to the financial administration. I introduced and managed the outsourcing of some services with the aim of containing costs and improving quality. On average, I managed a team of 75 people including employees and co-workers.

After several years in Germany working in an international hotel's chain, this was my first significant work experience in Milan for an independent hotel. I have assisted and supported the hotel general manager in all the operational and managing aspects setting up more fluid and organized work processes focusing in efficient management control and cost optimization. This experience allowed me to acquire the trust of the hotel owner which has allowed me to reach my next career steps. The work team was about 85 people including employees and co-workers.

Top Hotel part the Accor group in Germany which is located in the heart of Frankfurt am Main with several rooms and spaces for meetings and events.I was in charge at the reception coordinating as well as the concierge, bell boys and commissioners team (about 16 people all together). I dealt with all processes to grant the hotel guests a memorable stay and, with my contributions, the services qualities increased, the attention to details and the speed of reaction in case of problems improved. The years spent in Frankfurt also allowed me to learn and assimilate to all the aspects of the German style of organization and management.

Within the Accor team, I was selected to follow a redevelopment project of the hotel and to launch the Sofitel brand to the German market. I took care of implementing all the quality and control procedures provided by the company's main office inside the hotel.

Assistant to the reception manager in all control and organization tasks of the hotel's front desk. Specifically, I was in charge of guest relations, agency commissions and the training of new employees.

Shift manager at the reception, responsible for the shifts with particular attention to the management of VIP customers.

Receptionist in charge of check in, check out, night auditing.

Hotel Receptionist in charge of check in, check out, reservations, night auditing.

Hotel reception in charge of check in, check out, information