Fabrício Dantas Email and Phone Number

At MSC Cruises, I am dedicated to exceeding guest expectations by providing personalized and effective service. As a Senior Guest Services Agent, I have honed skills in customer service systems and problem solving, which allows me to manage and guide a team in finding quick and satisfactory solutions to the challenges faced on board.Valuing clear communication and teamwork, fundamental characteristics that have helped me contribute to a collaborative environment and consistently improve our partners' satisfaction.Also have experience as a Human Resources Assistant, assisting with HR subsystems and carrying out activities related to the personnel department, occupational health and safety, and company social events. I am passionate about customer service and people management, and my main interests lie in improving and developing professionally in these areas. My goal is to contribute to a collaborative, productive and harmonious work environment, providing an unforgettable experience for our clients.