Monitoring the daily pick up, PSF , monthly customer meet, service camp, follow up of customer not visiting, complaints resolution compliance from all source, analyzing the dissatisfied customer and retaining. Ensuring the Service quality, Auditing / updating of records, inspecting. Ensuring all customer related problem resolved.Ensuring all works are as per norms.• Warranty- Claiming/rejecting and issuing the parts under warranty after checking as per procedure.

•Customer Care Executive- ensuring the customer complaint closing, post service follow up .•Ensuring the Service quality, Auditing / updating of records, inspecting, production.•Ensuring all customer related problem resolved.•Ensuring all works are as per norms.•Warranty- Claiming/rejecting and issuing the parts under warranty after checking as per procedure.•Maintenance- of tools/ equipment's / machinery/ company vehicle.• Consumables- ordering and issuing, reduce the consumable usage to reduce the expense.• Tools-In charge-monthly auditing and issuing.,

•Warranty In Charge- Claiming/rejecting and issuing the parts under warranty after checking as per procedure.•Maintenance- of tools/ equipment's / machinery/ company vehicle.•Consumables- ordering and issuing, reduce the consumable usage to reduce the expense.•Tools-In charge-monthly auditing and issuing.,•PRO -Public relation officer, service marketing •Service Ad visor Trainee -capturing the customers voice and resolving his/her vehicle problem and delivering the vehicle at the promised time.