Customer Service Representative
Current• Quote cost, availability, and schedule request for pickup and deliveries based on the needs of our clients of greater West Michigan and the surrounding states with tools such as McLeod management software, Microsoft office/teams, Zoom, Outlook and phone calls.• Manage paperwork flow, follow standard procedures of operations, and dispatch as needed by communication with drivers or warehouse personnel for LTL or FTL operations.• Recognize, communicate, and resolve internal/external conflicts that compromise order fulfillment responsibilities by finding alternative solutions that can meet client needs.• Involve leadership in time of need when client request contradicts standard operations and procedures.• Maintain and grow relationships with our existing or new clients to uphold 1st class satisfaction. • Combination truck and trailer operator as well when needed in dire circumstances.