Fachri Bilfagih Itil4, Comptia, Azure Email & Phone Number

Indonesia

Drive identification, analysis, and resolution of the root causes of major and recurring incidents and problems within an organization's IT infrastructure and operations, detail as below:- Problem Identification- Root Cause Analysis- Problem Prioritization and Classification- Problem Resolution Planning- Change Management Coordination- Knowledge.

Jakarta, Indonesia

• Reporting to Regional Director Service Deliver - ASIA Region:- Coordinate and Support the regional operation of all day to day service management processes across internal service groups within IT Product Delivery /.
• Demand Management
• Financial Management
• Strategy
• Service Portfolio Management- Service Design;
• The Service Catalogue

Greater Jakarta Area, Indonesia

- Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.),regulatory compliance- Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management- Prepare overall status and activity metrics.

Equity Tower, SCBD Jakarta

- Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for VTS IT and for customers.- Incident Management: Resolve most technical.

Gedung Artha Graha Jakarta

Network and infrastructureMaintain local network hardware and equipment, including router, switch, and UPS. Maintain local network and infrastructure documentations.Provide 1st level support for Roche Infrastructure (e.g. LAN, WAN, and Remote connectivity).Manage and monitor storage system use.Conduct backup / restore process and make sure tape backups are.

Jl. Buncit Raya No. 99 Jakarta Selatan

• lead the planning and implementation of project
• facilitate the definition of project scope, goals and deliverables
• define project tasks and resource requirements
• develop full scale project plans
• assemble and coordinate project staff
• quality assurance

• Following up new business opportunities and setting up meetings.
• Planning and preparing presentations
• Establishing and maintaining working relationships
• Communicating new product developments to prospective clients
• Providing management with market feedback

Greater Jakarta Area, Indonesia

• Monitors the security monitoring tools to examine the network or system events for irregularities.
• Analyze every suspected event for incident validation.
• Guide Junior SA for performing SOC activity.
• Reporting daily activity to SOC Manager

Greater Jakarta Area, Indonesia

• Handle and summarize all the incoming report from the client
• Coordinate all the report from the technicians around Indonesia.
• Advise technical troubleshooting to all technicians in solving the issue.
• Making daily troubleshoot report
• Preparing monthly report based on daily report
• Responsible for hardware supplies for the client

Greater Jakarta Area, Indonesia

International Certification, Itil V3.1

Vmware Certified Professional - Data Center Virtualization 2020, Virtual Machine

International Certificate, Comptia A+

Analyze for assesment in troubleshooting method Understand the character of computer relating hardware

Education record

Understanding Google apps with Roche customization Training for trainers Give a training for 500+ users from global material

Record Management

2 days workshop in Shanghai

Bachelor'S Degree, Information System

Activities and Societies: Workshop “ Linux For Beginner “ ( 2004 ) Workshop “ 3D Max “ ( 2004 )

Education record

Education record

Amazon Web Service Foundation