Doug Kessler Email & Phone Number

Warren, Mi, Us

Warren, Mi, Us

Provide strategic, facilities specific support, to 14 accounts across five lines of business within the newly formed Facilities-COE Team. Focused on Enterprise-wide solutions for newly identified MAP accounts, delivering programs that enhance productivity, create repeatable operating models, and ensure retention performance. Implemented Executional Framework objectives;Selected Results *Handle on Headcount – Support the development and implementation of pilot programs such as Summer Scheduling Tools that resulted in $700,000 of labor savings within assigned accounts *Mastering the Program – Created new labor schedules, balanced equipment and disposable inventories at 11MM sq ft school district to realize $540,000 in annual savings. Trained multiple accounts on Quantum Leap programs to develop a repeatable operating model *Perfect Purchasing - Trained and implemented 3M floor care programs at multiple accounts that resulted in favorable purchasing and labor efficiencies. Reviewing expenses associated with national service contracts for custodial equipment for potential in-sourcing opportunity *Sales Excellence – Member of COE Sales Challenger team developing repeatable sales processes. Presented Op-X innovations at UCMC client post-bid meeting. Supported New business opportunity for John Deere *Analytics and Reporting – Established baseline assessment reports at regional MAP accounts to identify areas of focus. Developed pareto analysis reporting to balance space inventories used to estimate labor, equipment and consumables.

Warren, Michigan

OPERATIONAL EXCELLENCE/BUSINESS & INDUSTRY Bringing focus to customer benefit and approach by identifying best-in-class processes and sharing them nationally to establish operating standards. Created and implemented an updated approach to development and response to customer requests for proposals (RFPs). Developed value proposition to division to modify the response focused exclusively on customer’s needs. Lead daily operations of 11.5 mm square foot campus for services including call center operations, health & safety, human resources, reliability teams, self-performing union skilled trades and housekeeping teams, environmental services, paint booth operations, air filtration systems, mobile equipment fleet services, roads and grounds, and moves/adds/change services. Selected Results* Account Growth – Negotiated 27% gross revenue growth in year one* Team Leadership – Developed a cohesive team that proactively provides a solution focused on continuous improvement and enhanced customer satisfaction. * Lean Initiatives – Identified areas for process improvement and implemented 5-S programs to gain efficiencies resulting in 2% cost reductions within the first 12 months.

Promoted to enhance senior-level customer relationships and seek out growth opportunities. Developed strategic planning initiatives for assigned national clients. Held P&L responsibility for multiple regional accounts including annual planning, monthly variance process, and benchmarking account-specific performance. Assisted in the structuring and transition of the work plan for new accounts. Provided divisional data center and critical system support for national client base. Created standard operating procedures to ensure key client system reliability and uptime. Resolved infrastructure systems issues and managed systems recommissioning planning to gain operating efficiency.

MARKETING & BUSINESS DEVELOPMENT DIRECTOR Charged to grow division by developing methodologies and strategic planning initiatives that result in high-impact business development programs. Research and analyze current and future industry trends to provide business solutions and entice new targeted client base. Key Achievements:• Expanded contacts within the industry, grew division revenue by 8% year-after-year; gained 8 new clients despite economic downturn via alliance building agreements. • Won a 5-year Fortune 500 contract renewal with expanded services worth $45M through aggressive and persuasive negotiation strategies.• Achieved 22% account growth over a 3-year period with increased profitability.• Directed a $16M energy management program with a 218% ROI to dateACCOUNT DIRECTOR – TOYOTA USA (2001 - 2006)Exercised profit and loss responsibility for 8.2 million square foot portfolio consisting of 118 facilities in 29 states. Provided aggressive leadership to optimize achievement of cost controls, new business development, daily operations, capital project management, and resource management.

Key Achivements:• Captured 2.5% cost savings.• Gained $2M annual savings through outsourcing services.• Produced $5M in cost reduction – negotiate corporate waste paper management agreement.• Accumulated sales price of 96% of appraised valuation within 9 month while managing the OREO portfolio.