Technical and security analysis of new automation opportunities for supported products.Development, documentation and deployment of automated solutions for recurrent technical issues.Responsible for designing and promoting self-support solutions.Drive team's priorities and deliverables following Lean and Agile principles.Define product scope and workflows in collaboration with Content and Problem Management, Product Owners and stakeholders.

Global remote techincal support to firm's employees and executives.Subject Matter Expert for remote access and mobile devices/applications products.Auxiliary Team Leader.Auxiliary Queue Manager and Major Incident handler.Technical point of contact for Product Owners and Problem Management.

➢ Design, assembly and installation of data network wiring. ➢ Installation, maintenance and repair of computer equipment.➢ Installation and management of software. ➢ Configuration and management of IT equipment and security policies.

➢ Consulting and researching of IT products of hardware, software and services. ➢ Issuing of technical specifications and drafting of data sheets for the purchase of hardware and software products and/or contracting of services.➢ Technical evaluation of products and/or services offerings.➢ Identification of the life cycle of operational products, in order to replace or repair them. ➢ Assistance of the General Management in the plan of incorporation and updating of equipment, software and procurement of maintenance services; formulation of the hardware and software maintenance plan.

➢ On-site support to users and ministry officers.➢ Installation and configuration networking equipment.➢ Installation, maintenance, and repairing of computers, servers, printers, switches, etc.➢ OS images creation and management.