Facundo Prendoné Pita Email & Phone Number

Buenos Aires Province, Argentina

Leadership in Research & Development:- Managed the research team in the development of groundbreaking internal products, resulting in the filing of a patent and the launch of a new internal product, increasing productivity in two business units by 60% each.- Coordinated cross-departmental efforts to align research initiatives with business goals, accelerating product development cycles and ensuring reaching team objectives.Community Building in AI Learning & Research:- Founded and managed a thriving community dedicated to AI learning and research, growing membership to over 25 individuals within the last 3 months.- Implemented a series of workshops, and collaborative projects that enhanced community engagement and facilitated knowledge sharing among members.Technology Enablement Across Teams:- Pioneered the technology enablement of four distinct teams from various departments, introducing new technological tools that increased productivity and impacted considerably on cost-saving measures.

Buenos Aires Province, Argentina

Product Management:- Spearheaded management of the company's flagship product, overseeing its life cycle through iterative improvements working with the CEO.- Ensured alignment between product features and market needs, contributing to a user base growth of 30% within the semester.Development Team Coordination:- Coordinated with the software development team to drive product development, incorporating agile methodologies to enhance team efficiency.- Facilitated cross-functional team collaboration, resulting in the on-time delivery of 12 major product updates and features aligned with customer feedback and business objectives.Account & Customer Success Management:- Directed the management of key business accounts, fostering long-term relationships and securing contract renewals with a 95% success rate over the semester.- Led a customer success team, improving customer satisfaction scores through strategic initiatives and personalized support plans.

Remote - Argentina

- Designed the Financial Service Operations infrastructure from the ground up.- Coordinated product development with all stakeholders (Bank, Payment Platform, Providers, Engineers, Project Manager).- Researched and produced viable revenue generation models and growth projection plans.

- Trained and Supervised 6+ individuals- Established 7 different strategies, across the business, to ensure KPIs and main objectives are achieved.- Developed service infrastructure to improve the main customer satisfaction metric by 180% in a 6-month period.

- Resolve customer queries and concerns with care, compassion, and urgency. Candor and positive input resulted in improved customer satisfaction, reviews, and sales.- Removed the language barrier for all the Spanish-speaking clients, representing the company across multiple platforms.- Generated and nurtured leads, developing outbound tools to resolve user questions.- Contact other businesses or state agencies daily, either for established processes or to develop new ones.- Document and analyze user interactions to learn from our customers and make the most of our service. - Improved and/or developed 4+ different services, leading to an increase in sales.

Buenos Aires, Buenos Aires Province, Argentina

- Managed a wide variety of projects and accounts. - Developed and/or Improved the following services: Lead Generation SEO Strategy & Implementation Web Development- Researched and implemented new technologies for previous structured services.

Bachelors, Business/Managerial Economics

Exchange Semester, Business And Economics

Programador Web, Computer Programming

Web Design - Diseño Web

Exchange Semester, High School/Secondary Diplomas And Certificates

Part of an exchange program with the John Paul College in Queensland, Australia. With a group of classmates, we lived together and were.

Ib Diploma