Navigate the strategic direction of MIHOUSE, a 12,000 sqm hypermarket offering a wide range of DIY and home improvement products, driving sustainable long-term profitability in a competitive market.Lead the business planning cycle, ensuring financial objectives align with strategic goals and market dynamics.Oversee daily operations of the hypermarket, providing hands-on leadership across key functions, including Finance, People Management, Marketing, Service Assurance, Maintenance, and ICT.Manage global supply chain partnerships, optimizing imports from China, Turkey, Europe, and CIS countries to ensure cost-effective sourcing while upholding high product quality standards.Implement customer-centric strategies to enhance satisfaction, fostering increased loyalty and driving improved store performance.Develop and offer additional services such as home delivery, assembly assistance, and interior design consultations, enhancing the overall customer experience and value proposition.

In this role, actively engaged in consultative sales with customers across Azerbaijan, Georgia, and Armenia, focusing on those who have previously interacted with “Optiva” as well as new prospects identified through proactive outreach. Discussions centered on understanding customer needs and providing tailored solutions from our product portfolio based on their current interests.

Accountable for developing ICT business programs that align with ongoing objectives across Central Asian markets.Responsible for mobilizing internal and external resources to deliver effective ICT solutions.Managed accounts for clients in Retail, Telecom, Banking, Hospitality, and Oil & Gas sectors throughout Central Asia, utilizing a consultative sales approach to understand and meet customer needs.Drove growth and efficiency through commercial management of the product portfolio and by managing the portfolio of partner ICT vendors, including Oracle, Red Hat, Veritas, Hitachi, Cisco, VMware, Lenovo, AWS, Micro Focus/OpenText, and more.

(Software House, Fintech & iGaming Operator)Responsible for establishing an internal and external organizational ecosystem in an agile environment.Spearheaded the business continuity program for commercial and digital services.Managed online casino operations and business activities to secure desired production results.Supported the planning process of the Promotional Framework across all international key regions.Proactively collaborated with top iGaming and stock-trading app vendors, including Evolution Gaming, Authentic Gaming, Scientific Games, XPG, NETENT, Play’n GO, Pragmatic Play, iSOFTBET, YGGDRASIL, Habanero, and more.www.fortunejack.com

In this role, I had the exciting opportunity to establish the very first “Service Assurance, Quality & Operations” department for a CSP, aimed at significantly enhancing client-centric culture and effective stakeholder management within the technology division.Continuous monitoring, management, and optimization of networks to ensure predefined service level agreements and provide an optimal experience to subscribers, focusing on maintaining peak performance, availability and reliability.Key Responsibilities:Managed E2E ICT operations, ensuring the implementation of brand service and HQ strategy, which was a cornerstone of this assignment while prioritizing stakeholder engagement, communication and sustainability assurance.Led the modernization strategy for over 400 field-based diesel generators, upgrading from EU3 to EU5 standards to reduce CO2 emissions in line with the corporate sustainability agenda.Ensured 24/7 availability of ICT services nationwide, developing financial and manpower plans for various regional locations with a strong focus on meeting client needs.Initiated the deployment of a Network Performance Umbrella Monitoring Platform (Vendor: Infovista), providing a holistic view of service health/lifecycle. As a result, network fault detection capabilities improved by 20-23%, enhancing subscribers satisfaction and loyalty.

In this exciting role, I had the opportunity to lead technology operations with full cost and result responsibility, navigating complex change, network modernization, and organizational reorganization in alignment with Telia's values of being customer-obsessed, collaborative, and daring.Collaborated with my exceptional teams to identify the best paths to achieve our objectives, maintaining an open mind for necessary adjustments.Key Achievements:Re-positioned the company from a project-focused to a service-oriented organization by establishing a Security Operations Center (SOC) and a comprehensive Customer Complaints Handling (CCH) process.Restructured Geocell’s Technology organization in alignment with B2C and B2B market priorities.Prepared the company for the deployment of a nationwide multivendor 4G network (700+ BTS), coordinating and securing over $135M for a three-year rollout journey.Led a significant change management process within the Technology department by refining individual appraisal forms to include customer satisfaction scores (NPS) alongside technology performance indicators, fostering a more customer-centric culture.

In this role, led the design and implementation of an HR and General Administration strategy for an organization of over 1,800 employees, collaborating with a high-performing team to drive organizational effectiveness. Fostered alignment between human capital and HQ culture by reinforcing core values: DARE, CARE, and SIMPLIFY.Spearheaded the “Talent Pool” initiative to enhance employee engagement, facilitate cross-country mobility, and strengthen succession planning, supported by leadership development programs. Oversaw the recruitment process for the executive management team and line managers.Functioned as the primary facilitator for goal-setting and the annual performance management cycle for the leading communication service provider in the country, ensuring the procurement team adhered to financial governance and optimized cost efficiency.Contributed to the company’s rebranding project by establishing 37 retail/service locations across the capital and 8 regions of Georgia, and refined Corporate Risk Reporting and Crisis Management Procedures to enhance organizational risk management and mitigation strategies.

In this role, I was primarily responsible for assuring network operations stability across six regions of Georgia, serving over 2.3 million subscribers. I worked and lived with my family in various cities for several years, hands-on managing rural development and the deployment of telecommunication infrastructure for B2C and B2B clients, as well as the wider community, closely with Ericsson experts from different countries.Key Responsibilities:Analyzed challenging regional circumstances to provide solutions that ensured business continuity and growth of the Communication Service Provider (CSP).Recruited and developed regional staff for operational centers and field services, leading a team of over 250 employees who evolved into specialists, experts, engineers, and managers through professional development.Led the establishment of two regional data centers in the western cities of Kutaisi and Batumi, overseeing facilities, infrastructure, and ICT ecosystem development from the ground up.Directed projects for the construction and launch of over 700 base stations, enhancing network coverage and reliability.

Led the operational team responsible for delivering network managed services to achieve the highest level of network availability, aligned with Ericsson's values of professionalism, respect, and integrity.Coordinated activities for preventive and corrective action planning to enhance service reliability, ensuring compliance with established KPIs, SLAs, and OLAs.Supervised field operations and monitored subcontractor performance to ensure adherence to quality standards, fostering a culture of continuous improvement and collaboration.