In my role, I led the analysis and management of complex clinical data sets for over 10 Phase 1 trials, improving data processing efficiency by 20%. I developed advanced data visualizations and comprehensive reports using MS Excel and PowerPoint, directly influencing strategic decisions in clinical research and regulatory affairs. Additionally, I conducted detailed analysis of Real-World Data (RWD) for more than five Real-World Evidence (RWE) studies, producing actionable insights that shaped key project outcomes. Collaborating with six cross-functional teams, I ensured 99% data accuracy and compliance with industry standards while also refining data management protocols. I automated routine data processing tasks using Power BI and Python, reducing manual workload by 30% and boosting team productivity. I also oriented new interns to the workplace, including remote work protocols, and provided training on Slack and other essential software tools.

Managed and cleaned clinical data for Phase 1 trials, ensuring data integrity and accuracy. Created data reports and visualizations using MS Excel to support senior analysts in regulatory and quality assurance decisions. Analyzed early Real-World Data (RWD) sets, contributing to insights for 3 Real World Evidence (RWE) studies. Supported 3 cross-functional teams by organizing documentation and tracking data discrepancies, resulting in a 10% improvement in process efficiency.

In my role as Venue Staff, I successfully managed crowd control during events, ensuring a safe and enjoyable experience for all attendees. I efficiently handled customer inquiries and resolved issues, maintaining a high level of student satisfaction. Utilizing my strong communication skills, I collaborated with team members to coordinate examination and ensure seamless operations. I consistently achieved 100% accuracy in attendance tracking and 97% increase in student satisfaction ratings through my dedicated service. My attention to detail and ability to work well under pressure were key in delivering exceptional service to our students.

In my role as an Assistant Revenue Cycle Manager, I efficiently managed the verification of patient eligibilities and benefits, resulting in a 100% decrease in claim denials. I oversaw the preparation and submission of 250-300 claims per month, ensuring timely reimbursement from insurance companies. Utilizing my expertise in medical billing software, I successfully identified and billed secondary insurance, leading to a 95% increase in revenue. Additionally, I conducted thorough payment posting and reconciliation, resulting a reduction in outstanding accounts receivable.My Key Responsibilities include:• Check the eligibilities and benefits verification by interaction on calls and web portals.• Prepare, review, and transmit claims using billing software, including electronic and paper claim processing.• Identify and bill secondary or tertiary insurance.• Check each insurance payment for accuracy and compliance with the contract discount.• Payment Posting (EOB/ERA).• Review patient bills for accuracy and completeness and obtain any missing information.• Generate Patient Statements.• Obtain referrals and pre-authorization as required for procedures.• Call insurance companies regarding any discrepancy in payments if necessary.• All accounts are to be reviewed for insurance or patient follow-up.• Follow up on unpaid claims through insurance calls & web/portals.• Research and appeal denied claims.• Update billing software according to the updated fee schedule.• Updates cash (revenue) spreadsheet, and updated collection reports.• Answer all patient or insurance telephone inquiries pertaining to assigned accounts.

• Resolved over 200+ technical support cases, diagnosing and addressing software and hardware issues, resulting in a 85% customer satisfaction rate, leading to a 20% reduction in support ticket volume.• Developed and maintained a knowledge base of 50+ FAQs and troubleshooting guides, reducing ticket volume by 20% and enabling customer self-service.• Collaborated with 3 cross-functional teams (Product Development, QA, Engineering) to relay customer feedback, successfully resolving 80% of recurring technical issues.• Analysed support data using MS Excel (Pivot Tables, VLOOKUP), identifying trends that led to a 15% reduction in ticket volume and enhanced product features.• Collected and reported on user feedback, driving key product enhancements and improving user experience, contributing to a 10% increase in platform engagement.• Utilized MS Excel and PowerPoint for data visualization, infographic design, and creating advanced presentations, enhancing communication effectiveness and stakeholder engagement.• Demonstrated strong attention to detail and organizational skills, ensuring all support processes were streamlined and documentation was accurately maintained.

During my internship as a Human Resources Intern, I honed my skills in conducting initial screenings of job applicants, updating employee records in the HR database, and assisting with payroll processing. I successfully screened 87 resumes and application forms, ensuring only qualified candidates moved forward in the hiring process. I also updated 211 employee records with accurate information, improving data integrity within the HR system. Additionally, I assisted in processing 45 payroll transactions, ensuring employees were paid accurately and on time. My experience has equipped me with strong attention to detail, data management, and payroll processing skills.

Responsibilities:I managed the recruitment and hiring process, successfully filling over 10 positions with qualified candidates.I Led the organization and execution of school events in collaboration with government authorities, managing a $20K budget while ensuring compliance with school policies.Resolved conflicts among staff and students, fostering a positive and productive school environment.Improved administrative efficiency by 15% through effective teamwork, coordination, and problem-solving.Demonstrated strong communication skills, attention to detail, and a commitment to quality in all administrative tasks.