Provide support to all business unitsProvide excellent customer service in order to build and maintain strong relationship with customers.Ensure customer complaints are handled and resolved accurately and quickly. Develop and implement plans to improve operational effectiveness and efficiency.. Planning and preparing presentations. · Establishing and maintaining working relationships. · Overseeing the development of marketing literature. · Administering accounts and writing reports. · Providing management with market feedback. · Communicating new product developments to prospective clients. · Providing management with market feedback.· To manage, lead and motivate the people working in the field department. · To recruit and train Field Coordinators and Supervisors as required. · To prepare and monitor field work cost estimates for projects as required. · To coordinate with Research Managers(local/other countries) and Field Managers (other countries) in order to receive fieldwork instructions, English questionnaire, briefing notes, budget, storyboard, TV copy, concepts, test product etc. · To allocate work to field supervisors so as to ensure the effective allocation of resources. · To determine the recruitment of part-time employees as required. · To monitor project actual expenses versus project budget. · To monitor and appraise the performance, attitude, and behavior of each individual Field supervisor, including the establishment of personal objectives/targets and individual training needs. · To implement any disciplinary procedures as required. · To coordinate day-to-day management of the field department. · To oversee the operation of the regional offices in terms of capacity development. · To source for clients and manage them.