Fadel Fadillah

Fadel Fadillah Email and Phone Number

Customer Service Supervisor @ WorldWhite Enterprise
Jakarta, ID
Fadel Fadillah's Location
Jakarta Metropolitan Area, Indonesia
Fadel Fadillah's Contact Details

Fadel Fadillah work email

Fadel Fadillah personal email

n/a
About Fadel Fadillah

With 4 years of comprehensive experience in managing social media, marketplace, and live chat interactions, I bring a strong track record of customer satisfaction through creative problem-solving and effective communication. Skilled in customer service, copywriting, email drafting, and follow-ups, I am dedicated to delivering solutions that meet customer needs across various platforms.Throughout my career, I’ve taken on leadership roles where I’ve guided my team toward clear goals, established supportive environments, and created strategies to overcome challenges, fostering team success. My adaptable approach, combined with active listening skills and a deep understanding of CRM systems, ensures smooth collaboration in any setting. Additionally, I bring public speaking expertise, enabling me to engage with clients and stakeholders confidently. Passionate about optimizing customer experiences, I am ready to contribute positively to any dynamic work environment.

Fadel Fadillah's Current Company Details
WorldWhite Enterprise

Worldwhite Enterprise

View
Customer Service Supervisor
Jakarta, ID
Employees:
83
Fadel Fadillah Work Experience Details
  • Worldwhite Enterprise
    Customer Service Supervisor
    Worldwhite Enterprise
    Jakarta, Id
  • Worldwhite Enterprise
    Customer Service Lead
    Worldwhite Enterprise Mar 2024 - Present
    Area Dki Jakarta
    My Responsibility:- Developing a concise work strategy to effectively manage 8 brands (Heylocal, Heymale, Boonaboo, Prepp Studio, Zoma, Prepp Studio JR, TWP, and Mooles Fiber) across 19 marketplace channels on TikTok, Tokopedia, and Shopee. The plan emphasizes process optimization, consistent communication, and ensuring high customer satisfaction across all platforms.- Creating Schedule, Handbook, and KPI for Team CS.- Sending blast chat whatsapp to Customers with CRM Qiscus and Outbound Call (Hard Complain Customers).- Creating list of customer refunds from each brand and customer problems from the Jubelio system.- Coordinating with external and internal team regarding customers problem.
  • Remotasks
    Tasker
    Remotasks Feb 2024 - Oct 2024
    Amerika Serikat
    My Responsibility:- Carry out tasks from Remotask
  • Anantarupa Studios
    Customer Service Officer
    Anantarupa Studios Oct 2023 - Feb 2024
    Area Dki Jakarta
    My Responsibility:- Handle customers chat from Discord, Instagram, Tiktok, Facebook, Appstore, Playstore, Email, Youtube, Twitter- Communicate with other teams for resolving customers problem- Create a new Template for Customer Service Officer Team- Create a Handbook for Customer Service Officer Team- Provide content ideas to the social media officer team
  • Vidio
    Care And Responder
    Vidio Oct 2022 - Oct 2023
    Area Dki Jakarta
    My Responsibility:- Handle user inquiries and complaints through social media and live streaming or livechat- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up- Work closely and collaboratively with product team on product improvement feedbacks- Communicate with other team for resolving customers problem- Uploading Google ViTA Sports Livestreaming and Highlights- Add new topic for FAQ Vidio on website https://support.vidio.com/support/home- Responsible 200-300 for responding customers complaint through social media during World CupReplying and communicate with Vidio’s partner (DANA, Indihome, MyREP)Achievement:- Certificate Customer Service World Cup Special Task Force PT Vidio Dot Com (2022)
  • Pt Danamas Insan Kreasi Andalan (Dika)
    Customer Support Social Media Mola
    Pt Danamas Insan Kreasi Andalan (Dika) Aug 2021 - Oct 2022
    Area Dki Jakarta
    My Responsibility:- Handle Live Chat, Instagram, Facebook, Email with Salesforce Application- Help and solve Customer problems- Report Customer problems
  • Pt. Infomedia Nusantara
    Agent Livechat Shopee International Division
    Pt. Infomedia Nusantara Nov 2020 - Jul 2021
    Area Dki Jakarta
    My Responsibility:- Handle Live Chat- Report prohibited products to the escalator team- Help and solve customer problems- Editing the customer database- Improve shopee livechat services to customers- Seller representative / help sales for Indonesian stores to overseas- Report hourly for incoming chat
  • Pt Salam Pacific Indonesia Lines
    Human Resource Officer (Trucking Coordinator)
    Pt Salam Pacific Indonesia Lines Jun 2020 - Aug 2020
    Surabaya, Jawa Timur, Indonesia
    My Responsibility:- Supervising field trucking operations.- Updating and inputting driver data all around Indonesia.- Archiving document with 5s Kaizen, to create better mapping, to ensure the visibility of documents.- To ensure legal of driver and also coordinating with industrial relation councile (external party).- Creating budgeting plans for operational's safety equipment (Created a new reinforcement for drivers, and also for SOPs).- Responsible to manage 200 drivers around our Indonesia's Inland services Departement. Ensuring haulage process went well, and also ensuring the best experience for our customers by our trucking services.
  • Pt Kmk Plastics Indonesia
    Mold Production
    Pt Kmk Plastics Indonesia Jul 2018 - Aug 2018
    Cikarang Utara, Jawa Barat, Indonesia
    My Responsibility:- Controller Machine.- Repair and Maintenance Mold.- Operate the Super Drill EDM Machine.

Fadel Fadillah Skills

Fast Learner Leadership Writing Social Media Public Speaking Creativity Skills Machine Operation Microsoft Powerpoint Communication Negotiation Cognitive Flexibility Engineering Bahasa Indonesia Creative Writing Emotional Intelligence Microsoft Word Entrepreneurship Microsoft Excel Marketing Critical Thinking Individual Work Teamwork Analytical Skills Research Problem Solving Copywriting Easily Adaptable Field Work Service Orientation

Fadel Fadillah Education Details

Frequently Asked Questions about Fadel Fadillah

What company does Fadel Fadillah work for?

Fadel Fadillah works for Worldwhite Enterprise

What is Fadel Fadillah's role at the current company?

Fadel Fadillah's current role is Customer Service Supervisor.

What is Fadel Fadillah's email address?

Fadel Fadillah's email address is fa****@****dio.com

What schools did Fadel Fadillah attend?

Fadel Fadillah attended Universitas Negeri Malang, Sma Yadika 5 Jakarta Barat.

What skills is Fadel Fadillah known for?

Fadel Fadillah has skills like Fast Learner, Leadership, Writing, Social Media, Public Speaking, Creativity Skills, Machine Operation, Microsoft Powerpoint, Communication, Negotiation, Cognitive Flexibility, Engineering.

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