Fadel Fadillah Email & Phone Number

Jakarta, Id

Area Dki Jakarta

My Responsibility:- Developing a concise work strategy to effectively manage 8 brands (Heylocal, Heymale, Boonaboo, Prepp Studio, Zoma, Prepp Studio JR, TWP, and Mooles Fiber) across 19 marketplace channels on TikTok, Tokopedia, and Shopee. The plan emphasizes process optimization, consistent communication, and ensuring high customer satisfaction across all platforms.- Creating Schedule, Handbook, and KPI for Team CS.- Sending blast chat whatsapp to Customers with CRM Qiscus and Outbound Call (Hard Complain Customers).- Creating list of customer refunds from each brand and customer problems from the Jubelio system.- Coordinating with external and internal team regarding customers problem.

Amerika Serikat

My Responsibility:- Carry out tasks from Remotask

Area Dki Jakarta

My Responsibility:- Handle customers chat from Discord, Instagram, Tiktok, Facebook, Appstore, Playstore, Email, Youtube, Twitter- Communicate with other teams for resolving customers problem- Create a new Template for Customer Service Officer Team- Create a Handbook for Customer Service Officer Team- Provide content ideas to the social media officer team

Area Dki Jakarta

My Responsibility:- Handle user inquiries and complaints through social media and live streaming or livechat- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up- Work closely and collaboratively with product team on product improvement feedbacks- Communicate with other team for resolving customers problem- Uploading Google ViTA Sports Livestreaming and Highlights- Add new topic for FAQ Vidio on website https://support.vidio.com/support/home- Responsible 200-300 for responding customers complaint through social media during World CupReplying and communicate with Vidio’s partner (DANA, Indihome, MyREP)Achievement:- Certificate Customer Service World Cup Special Task Force PT Vidio Dot Com (2022)

Area Dki Jakarta

My Responsibility:- Handle Live Chat, Instagram, Facebook, Email with Salesforce Application- Help and solve Customer problems- Report Customer problems

Area Dki Jakarta

My Responsibility:- Handle Live Chat- Report prohibited products to the escalator team- Help and solve customer problems- Editing the customer database- Improve shopee livechat services to customers- Seller representative / help sales for Indonesian stores to overseas- Report hourly for incoming chat

Surabaya, Jawa Timur, Indonesia

My Responsibility:- Supervising field trucking operations.- Updating and inputting driver data all around Indonesia.- Archiving document with 5s Kaizen, to create better mapping, to ensure the visibility of documents.- To ensure legal of driver and also coordinating with industrial relation councile (external party).- Creating budgeting plans for operational's safety equipment (Created a new reinforcement for drivers, and also for SOPs).- Responsible to manage 200 drivers around our Indonesia's Inland services Departement. Ensuring haulage process went well, and also ensuring the best experience for our customers by our trucking services.

Cikarang Utara, Jawa Barat, Indonesia

My Responsibility:- Controller Machine.- Repair and Maintenance Mold.- Operate the Super Drill EDM Machine.

Bachelor Of Engineering - Be, Teknologi/Teknisi Teknik Mesin, 3.18 Of 4.00

Activities and Societies: Vice Chairman Futsal of Faculty Engineering State University of Malang (2017 - 2018). - Chairman Futsal.

Science

Activities and Societies: Extracurricular FutsalI am active in extracurricular futsal and often participate in futsal tournaments.