Fadey Moftah Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Meeting or exceeding sales targets and revenue goals consistently over a period of time.Building and maintaining strong relationships with clients, resulting in high customer satisfaction and retention rates.Identifying new business opportunities and expanding the client base.Developing and implementing successful marketing and sales strategies that increase brand awareness and revenue.Successfully resolving customer complaints and issues in a timely and professional manner.Collaborating with cross-functional teams within the organization to ensure customer needs are met.Demonstrating excellent communication, negotiation, and problem-solving skills.Consistently receiving positive feedback and recognition from clients and colleagues

Riyadh, Saudi Arabia

• Build and maintain strong, long-lasting customer relationships • Negotiate contracts and close agreements to maximize profit • Establish and adjust selling prices by monitoring costs, competition supply, and demand • Ensure the timely and successful delivery of our solutions according to the customer’s needs• Develop new business with existing clients • Established new accounts through successful client development • Present sales, revenue, and expenses reports and realistic forecasts to the management • Determine the cost and pricing of proposals and bids • Submit a quarterly competitors report for the Area Manager. • Identify emerging markets and market shifts -fully aware of new products and competition status • Negotiated and closed contracts with clients • Developed and presented sales proposals to clients • Wrote and delivered sales presentations to clients • Met with clients to discuss their needs • Created and implemented sales plans • Monitored sales results and made necessary adjustments to plans • Trained and supervised sales staff

Riyadh, Saudi Arabia

Direct engagement with banks,merchants and VIP customersDaily monitoring of all POS activity to assure achievement of SLA contract and customer satisfaction.Manpower optimization and planning; to Overcome the shortage in manpower by swapping responsibilities and customer support team to find the best practices and the suitable team member for each account to ensure the best workflow. handling customer escalations in a professional manner by meeting the customer, addressing the weakness, and working side by side with the customer on a corrective plan, and ensuring a smooth implementation.Support the sales team in meeting with banks and merchants.Reduce response time for open calls by 50%. Reduce the overall number of tickets by implementing a 4G migration strategy for open calls

Riyadh, Saudi Arabia

handling all customers for the security system department in banks, government, and private sector. Lead a team of Account Supervisors to achieve high customer satisfaction rates. Fulfilled client's contracts and Out Of Scope services. Strengthened current relationships between the company and clients. monitoring the operation team activity to assure to be within SLA and complete all tasks of the maintenance contract in an efficient way to gain customer satisfaction. Manage to decrease the penalty in security system department contracts by 60%

Riyadh, Riyadh Region, Saudi Arabia

Lead a team of Operation and customer support to execute and complete projects with clients. Overseen projects plans, schedules progress, and needed change.Aligned with different departments to improve processes support requests.

Riyadh

1-Ensure the project is properly closed on time to avoid any penalties.t.2-Maintain good relations with the customers using different communication channels if necessary.3- Provide regular customer project updates, and ensure any project changes as required or requested out of scope are documented and billed.4- Make sure following customer standard to meet their expectation5- Ensure to keep or maintain accurate records of discussions or correspondence with customers.6- Investigate and solve customer’s problems, which may be complex or long-standing problems that have been passed on by customer service assistants.7- Ensure compliance to using Company Uniform whilst on duty, and maintaining a smart appearance at all times.8- Arrange and coordinate with Logistic to prepare the equipment, parts and other materials needed prior to project implementation.9- Develop and finalize Project Plan to include all necessary communication documents.10- Ensure to monitor and track project milestone using the right system tools and keys for measuring and tracking of project performance and deliverables.11- Coordinate with SEC Field Operations for the execution of the project and ensure the projects are implemented as per plan in accordance to the project scope of works.12- Provide progress reports to management and stakeholders.13- Plan to improve customer service procedures and recommend, improvement policies and procedure standards within the department.14- Monitor and manage project team members and contractors to ensure smooth project implementation.15- Work hand in hand with the SEC Operation Manager in managing service performance and monitoring of manpower of Service Centre to sustain smooth service operation and meet the SLA.16- Lead own learning and improvement.17- Perform other relevant duties as maybe required including maintaining excellent customer relations and professionally representing the company.

Saudi Arabia

1. Ensure projects are adequately resourced in terms of manpower, materials and equipment. 2. Ensuring that appropriate HSE procedures, equipment and training is in place. 3. Ensure that project performance is measured and is specification compliant. 4. Manage the effective maintenance of the projects. 5. Liaise with the customer on all technical and commercial matters. 6. Ensure projects are being managed within their cost budgets. 7. Ensure that invoicing is up to date and accurate. 8. Provide engineering support as required. 9. Provide customer with project plans as required. 10. Ensure, on projects, that all equipment is specified and ordered as required by the project plan. 11. Arrange all installation and commissioning activities of projects. 12. Providing customers with product and technical information 13. Occasional travel to customer site 14. Staying up to date on product capabilities and enhancements for company products as well as related competitor products. Also keeps up to date on customer processes 15. Serves as a resource for less experience department staff and provides training as needed 16. Acts appropriately in front of customers to represents the company in a positive manner 17. Defining KPIs for the department and department staff and review them on a quarterly basis 18. Adherence to deadlines, bonds, payment terms & conditions.

Saudi Arabia

Coordination with the National Water Company.Coordination with the Secretariat of the city of Riyadh for licenses for excavation work in the streets.Follow-up audit work of contractors and their successors.Receiving and handing over sites to the National Water Company.

Saudi Arabia , Riyadh

POS machines technical support Hardware & Software Office Work