Duties and responsibilities:• Lead large IT projects, including the design and deployment of new IT systems and services• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure• Help define IT infrastructure strategy, architecture, and processes• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs• Assess vendors and develop test strategies for new hardware and software• Troubleshoot hardware and software issues related to internal IT

Duties and responsibilities:• Keep computer systems running smoothly and ensure users get the maximum benefit from them• Install and configure computer hardware operating systems and applications• Monitor and maintain computer systems and networks• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• Troubleshoot system and network problems, diagnosing and solving hardware or software faults• Replace parts as required• Provide support, including procedural documentation and relevant reports• Follow diagrams and written instructions to repair a fault or set up a system• Support the roll-out of new applications• Set up new users' accounts and profiles and deal with password issues• Respond within agreed time limits to call-outs• Work continuously on a task until completion (or referral to third parties, if appropriate)• Prioritise and manage many open cases at one time• Rapidly establish a good working relationship with customers and other professionals, such as software developers• Test and evaluate new technology• Conduct electrical safety checks on computer equipment

Duties and responsibilities:• Build and manage sub-networks within the university network system• Provide network technical assistance, support, and advice for involved users• Monitor network performance and troubleshoot arising problems• Receive and respond to users calls regarding network problems, run diagnostics, and solve problems• Assist with projects related to installing and managing LAN and WAN

Duties and responsibilities:• Install computers and related software in offices and labs• Provide technical assistance, support, and advice to users• Troubleshoot hardware and software problems• Receive and respond to users calls regarding hardware and software problems, run diagnostics, and solve problems• Prepare and monitor technology teaching-aids in classrooms and during conferences• Last 6 months, supervise and train new employees and IT practicum students

• Process individual and Hajj Agencies transportation applications• Plan and schedule individual and Hajj Agencies designated transportation• Enter data to computer data-base• Later, supervised and trained new employees• Later, worked as Director Assistance for some time