Aoudi Legal Services comprises of a wide team of experts who perform practice specific, considerable lawful work and work next to each other with our legal advisors to give customers the most elevated level of administration.

Ensured overseeing of collections teams, attaining production goals, ensuring compliance with company procedures and collection laws, and managing payment and settlement optionMotivated my team to meet company's targets and objectives by daily coaching and mentoring, conducting monthly meetings to review stats, adhere to call model and improve monthly collection goalsEnsured collection and debt recovery for the entire company, while training and coaching as neededSpearheaded entire field retail network for collections, while managing call center for collection and sales, building teams, strategic planning and handling 80-100 employeesEstablished a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion Evaluated and analyzed relevant work functions for various collection situations in a proactive manner, whilst ensuring adherence to compliance per company guidelinesHandled telesales team in a diligent manner, while working closely with CEO in forecasting, team building and overall business development of the companyEnsured devisings sales, collections, delinquency and collection strategies in an effective manner Reviewed team activity, identified trends and assessed team effectiveness in order to achieve departmental goalsContinually managed and improved processes and performances of call center, whilst cementing a proactive and robust collections team Ensured consistent training and coaching of all staff, while infusing best practices for sales and collections acumenRegularly attended field training sessions, presentations and focusing on increasing performance Closely worked with vendors and third parties for smooth onboarding, instilling various critical processes through every area in order to attain overall objectives Implement, communicate and ensure compliance with all operating procedures, processes and policies

Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerCoordinate and manage multiple projects that support Operational ExcellenceSpearheaded the development strategic direction and improvement of department processes and policiesSuccessfully hired, managed and coached the entire legal team and liaise between the team and various departmentsDiligently trained the legal team and all field network on collection techniques, legal process and proceduresMaintained contact and followed up on problems that required special handlingManaged and supported the team in their involvement in continuous improvement initiatives to meet targetsEstablished pre-charge off delinquent accounts and bad debt recovery collection goalsProactively managed the entire company bad debt recovery and implement the best practices to increase the collection of the bad debt recovery fundsResearched and responded to client inquiries and explained transactions to their satisfaction

Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionManaged collection functions for the entire company, while leading the funds recovery through managing the legal recovery team and fieldSpearheaded the total delinquency cycle ranging from past due collection calling, skip tracing, outside collection agency coordination, and litigation activityIncreased quality and efficiency dramatically through the continual application of robust and strong work ethicExceeded collections targets, team goals and overall organizational objectives with strong drive and focusDeveloped strong functional and operational knowledge throughout the collections process in a professional and conducive mannerFormulated effective strategies to ensure performance effectiveness and ensured that the total delinquency ratio is in good standingDiligently tracked and analyzed the bad debt write-offs and causes to ensure appropriate action plans are in place to reduce bad debt

• Lead, manage, coach and develop a team consisting of 6 Legal Collection officers• Effectively communicate all pertinent information regarding process changes, goals and objectives and operational results to employees • Maximize productivity by effectively allocating available resources to successfully process the daily work volume• Lead and support the team in their involvement in continuous improvement initiatives to meet targets• Effectively resolve escalated internal/external customer complaints through diligent research and courteous service• Liaise between the team and various departments • Manage and provide approvals for the full mediation process including; settlements, negotiate payment arrangements• Perform all required reports and submitted to management• Use the skip trace system provided by third party• Coach all branches in assigned region on collection techniques, legal process and procedures • Perform financial analysis and other risk assessments • Complete full process of the Superior Court of Justice, relevant legislation and legal terminology for acts impacting debt collection • Perform legal actions such as garnishments/enforcement/writ of delivery, liens and other recovery actions• Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy; Assess and mitigate risk by referring accounts for further action.

• Attend all Small Claims Court hearings such as motions/examinations/assessments and trials related to company cases• Complete full process of the Superior Court of Justice, relevant legislation and legal terminology for acts impacting debt collection • Perform legal actions such as garnishments/enforcement/writ of delivery, liens and other recovery actions • Contact past due customers by phone/road call and provide full mediation process including; settlements, negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent customers, as appropriate in accordance with established procedures.• Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy; Assess and mitigate risk by referring accounts for further action.• Apply tact, resourcefulness and good customer relations; Handle objections and excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations• Pull Credit reports and analyze (liabilities, DTI/TDS, legal cases, collections, financial reports)• Review and evaluate loan documents and perform financial analysis and other risk assessments • Manage a diverse and complex business portfolio over a large geographic area and across clients• Achieve individual targets, in order to meet Department and Company goals• Coach all branches in my region on collection techniques, procedures and legal processRoutinely attended all Small Claims Court hearings such as motions/examinations/assessments and trials related to company casesEstablished and completed full process of the Superior Court of Justice, relevant legislation and legal terminology for acts impacting debt collectionPerformed legal actions such as garnishments/enforcement/writ of delivery, liens and other recovery actionsCoached all branches in my region on collection techniques, procedures and legal process

• Drove revenue by facilitating merchant payment systems, processes, and project management on a global level.• Worked with merchants in clothing, shoes, online pc support, pharmaceuticals, and social networking industries.• Built deep-rooted business relationships, and delivered on service, which expanded and increased revenue through referrals.• Utilized effective leads-based strategies, which encompassed online marketing, advertising, referrals, drawing from existing clients’ database, and cold calling.• Managed book of businesses ranging from approximately $65,000 to $2M of processing transactions per month.• Created high impact marketing strategies, such as online marketing, sourcing additional referrals, and improving the existing marketing tools on websites. • Increased client revenues from $10,000 to $50,000 per day, and lowered Charge Back (CB) ratio from 5% per month to just 0.21% after implementing a series of strategies.• Provided payment-processing solutions to merchants or converted from existing providers. Also provided ACH, debit card, credit card, bank wires, and e-wallet solutions.• Ensured merchants’ business and industry complied with international regulations, including North American, European and Visa (EMV), Verified by Visa and 3D Secure.• Conducted risk management services by analyzing merchants’ statement histories. Evaluated bank statements, company history, time in business, owner and directory histories, CB ratio, refund history, and other details.• Ameliorated customer support services and client satisfaction by refining ticketing system, adding customer service staff to additional shifts, and improving resolution system. Adding essential metrics enriched quality. • Reduced merchants’ CB ratios to minimum levels, by upgrading quality control system, website terms and conditions, refund policy, resolution process, adding steps to the sales process and improving sales closing.

• Led a team of six sales professionals including four business development representatives, one business support staff, and one business development coordinator to foster strategic sales plans and proposals for key decision makers.• Exceeded the $12M yearly sales target by obtaining $23M, and managed accounts ranging from $20,000 to $2M per month in transactions, with revenues of up to $35M.• Maintained an exemplary level of ongoing business development and pipeline activity, by nurturing qualified leads into high-value opportunities throughout sales lifecycle.• Secured and cultivated local and international accounts, such as MLM Network Marketing (Toronto), Asprocessing Pharmaceutical products (UK), and Bakeca.it, a dating and ads post (Italy).• Engaged in a consultative sales process by analyzing account activity and international payment needs, to offer a range of appropriate solutions to support the client.• Conducted information and sales-focused webinars, as well as face-to-face platform demonstrations. Utilized subject matter experts from key departments to assist with the presentations. • By monitoring new product and market developments, ALERTPAY achieved one of the best ranks in ALEXA through securing 5,000 daily signups and a total of 10M users in the database.• Developed an ongoing marketing plan and lead generation in addition to how to reach a larger group of clients.• Opened a completely new market with unworked services surpassing all sales goals and fee standards, which resulted in a reputation as a serious player in the Middle East, and all of Asia. The financial outcome was outstanding.

• Led, coached, and supported business development executives to meet individual sales targets. Managed the full cycle recruitment process, which included sourcing, interviewing and securing employment.• Analyzed business opportunities and created business plans to maintain continuity, growth, and attainment of sales objectives by identifying, developing, and maintaining relationships with BDMs.• Set policies and strategies for business operations, including bank deposits and withdrawals. Applied holds to accounts according to industry.• Implemented risk assessment factors on merchant accounts, handling final security decisions.• Formulated all online business categories’ terms of service, including high-risk industries, online gambling, MLM, Exchangers, and Pharmaceuticals.

• Directed the transaction review process, led fraud investigations, and analyzed accounted histories and trends.• Developed, enhanced, and maintained underwriting methods and techniques that achieved financial integrity.• Minimized Automated Clearing House (ACH), credit card, and exit risks, by providing strategies for loss recovery.• Oversaw the development and implementation of effective fraud losses, and led initiatives on new fraud solutions.• Extracted and manipulated raw data, utilizing programming tools to perform complex risk analyses, and provided summarized recommendations to support business objectives.

• Managed a call centre environment consisting of sales, business development, customer service, accounting and technical departments. Developed leadership, coached staff, and ensured succession plans were implemented.