I held different positions:o Sales Advisor. Sep 2009 till Jan 2010o Customer Service Administrator + Sales Advisor. Jan 2010 till Jun 2011o Sales Manager Jun 2011 till now  DETAILS OF FUNCTIONS: Formulates all sales policies, practices and procedures. Collaborates with the General Manager to develop sales and marketing strategies  Manages personnel and develops sales staff. Training the new sales staff. Holds regular meeting with sales staff. Accurately forecasts annual, quarterly and monthly revenue streams. Develops specific plans to ensure revenue growth in sales. Provides quarterly results assessments of sales staff’s productivity. Handles the Petty Cash Box (cash/ cheques deposits, bank withdrawal) Follow up the process of collecting clients' payments (Cash/ Cheques). Daily report about local expenses and income payments. Answering clients’ requests (personal meetings, phone, email and fax). Resolved customer complaints and critical situations with clients by identifying problems and taking appropriate corrective action. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing customer-service standards; resolving problems. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices. Assist in the planning and preparation of meetings, exhibitions, etc. Type various letters, memos, minutes of meetings, e-mails, etc. and distribute to employees. Maintain schedules and calendars of the General Manager, arrange and confirm appointments. Reports directly to: General Manager in Qatar, CEO in Kuwait, Vice CEO in Kuwait, Regional Sales Manager in Kuwait, Director of Sales and Marketing in Kuwait, Director of Members Service Department in Kuwait.

I joined LG company in April 2008 as salesman, then after two months I moved to work in customer service center as coordinator & data entry.I left this company in September 2009 to join Baz company.

o Follow up the microfinance loans which taken through the agricultural bank.o Administrative coordination and Statistical studieso Store keeper.

Quality of Life assessment studyo Data collector.o Data Entry (English & Arabic).