As a Computer Science student at Isra University, I've honed my technical capabilities while providing customer-centric solutions at Ensure Health Group Corp. With a passion for technology and service, we excelled in guiding policyholders through the intricacies of health insurance, ensuring a seamless and informative experience.My expertise in outbound sales, customer onboarding, and utilizing LiveChat ChatBot has been instrumental in fostering client relations and driving satisfaction. Through collaboration, our team consistently aimed to align our customer service delivery with the organization’s commitment to excellence and inclusivity.
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Customer Service RepresentativeDogan Voyages Dec 2023 - Feb 2024Amman, Jordancustomer service skills while supporting pilgrims with Hajj travel arrangements for 3 months. This experience honed my ability to navigate the complexities of religious travel and ensure a smooth and fulfilling journey for clients.\
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Customer Service SpecialistCsc Beyond Nov 2022 - Oct 2023JordanResults-oriented Customer Service Specialist with a proven track record of providing exceptional support and fostering long-lasting client relationships. With over one year of experience in the field, I excel in effectively handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in active listening, problem-solving, and clear communication, I am dedicated to exceeding customer expectations and contributing to the success of the organization. Looking forward to utilizing my expertise to drive customer loyalty and enhance the overall customer experience. -
Telemarketing RepresentativeCsc Beyond Sep 2022 - Nov 2022JordanAccomplished telemarketing specialist with a proven track record of driving sales success through effective relationship building and strategic sales optimization. I excel in identifying customer needs, delivering persuasive pitches, and closing deals with precision. Proficient in lead generation, CRM utilization, and objection handling, I am dedicated to exceeding sales targets and contributing to the growth and profitability of organizations. Looking forward to leveraging my expertise to drive revenue growth and foster long-term client relationships. -
Customer Service SpecialistEnsure Health Group Corp. Sep 2022 - Oct 2023Amman, JordanAs a dedicated Customer Service Specialist within the health insurance industry, I am committed to delivering exceptional care and support to policyholders. With a comprehensive understanding of health insurance plans, I excel in addressing customer inquiries, resolving concerns, and ensuring a seamless experience throughout the claims process. Utilizing my strong communication skills, problem-solving abilities, and in-depth knowledge of complex policy details, I strive to provide personalized assistance and empower individuals to make informed decisions regarding their healthcare coverage. With a steadfast focus on customer satisfaction and retention, I am driven to exceed expectations and contribute to the overall well-being of our valued policyholders.
Fadi Alsaifi Education Details
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Computer Science
Frequently Asked Questions about Fadi Alsaifi
What is Fadi Alsaifi's role at the current company?
Fadi Alsaifi's current role is Customer Service Representative | Outbound Sales, Customer Onboarding.
What schools did Fadi Alsaifi attend?
Fadi Alsaifi attended جامعة الاسراء Isra University.
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Fadi Alsaifi
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fadi alsaifi
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Fadi Alsaifi
Amman
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