Fadi Bacha work email
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With 10+ years experience in leading a growing multinational e-commerce customer care division, I developed an in-depth know-how that enables me today to proficiently help customer care centers optimize their operations, sales, and customer experience journey. The highlight of my work experience is not only in the growth and efficiencies that I was able to achieve, but in the building of relationships and trust during my daily interactions with people, which in turn promotes an organic positive work environment resulting in an outstanding overall performance.
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Manager Customer Care, Abbott Diabetes CareAbbott Jan 2023 - Nov 2024MontrralManaged internal team and outsourcing partners, resulting in significant improvements in key performance metrics. Developed comprehensive reports and user-friendly dashboards, driving initiatives that boosted NPS and CSAT scores -
Director Customer CareMindgeek Mar 2013 - Jun 2022Montreal, Quebec, CanadaLed end-to-end Customer Care operations, expanding the team from 35 local employees to over 200, staffing for 24/7 operations across four countries. Successfully serviced over 10 brands while maintaining a positive ROI -
Manager, Customer Care & FraudMindgeek May 2011 - Apr 2013Montreal, Quebec, CanadaReduced refunds by 30% while collaborating with customer support team, linking tools to identify and mitigate accounts with high chargeback risks.
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Manager, Fraud & RiskMindgeek Jul 2010 - May 2011Montreal, Quebec, CanadaBuilt a team specializing in fraud detection using the latest technology, innovation, and analytics.
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Analyst, Fraud & RiskMindgeek Jan 2010 - Jul 2010Montreal, Quebec, CanadaReduced affiliate fraud close to zero within 3 months and dropped chargeback ratio by 75%
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Account ManagerMindgeek Nov 2008 - Dec 2009Montreal, Quebec, CanadaMaintained relationships with partners and optimized ad revenue
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Senior Investment Advisor - BranchScotiabank Mar 2008 - Nov 2008Montreal, Quebec, CanadaEvaluated financial needs and recommended investment solutions to clients at the branch, offering services to qualified customers aiming to consolidate assets. -
Senior Investment Specialist - Call CenterScotia Wealth Management Jan 2006 - Feb 2007Montreal, Quebec, CanadaAssisted inbound customers to invest their money according to their investment profile. Pioneered outbound program, soliciting existing investors to convert short-term investment assets in long-term holdings -
Account Manager - Senior Investment AdvisorAltamira Investment Services (Acquired By National Bank) Feb 2003 - Dec 2005Montreal, Quebec, CanadaAddressed client investment needs, both in person and by phone, providing personalized investment recommendations and transferring in funds.
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Investment AdvisorAltamira Investment Services Aug 2000 - Jan 2003Montreal, Quebec, CanadaProvided customer service, investment advice, and performed financial transactions.Awarded perfect customer service ratings 7 times by a 3rd party company, Dalbar.
Fadi Bacha Education Details
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Banking, Corporate, Finance, And Securities -
Canadian Securities InstituteCsc - Canadian Securities Course -
Canadian Securities InstituteFutures Licensing Course
Frequently Asked Questions about Fadi Bacha
What is Fadi Bacha's role at the current company?
Fadi Bacha's current role is Customer Care | Leadership | e-commerce | Operations | Sales.
What is Fadi Bacha's email address?
Fadi Bacha's email address is fa****@****eek.com
What is Fadi Bacha's direct phone number?
Fadi Bacha's direct phone number is (514) 359*****
What schools did Fadi Bacha attend?
Fadi Bacha attended Concordia University, Canadian Securities Institute, Canadian Securities Institute.
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Fadi Bacha
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