Fadi Bakoura Email & Phone Number

Paris, Île-De-France, France

As an L4 Senior Backend Engineer at Helpdesk tribe, Agent XP squad, I will focus on:- SLA Goals and Reporting: Implementing features to set and manage Service Level Agreement (SLA) goals for ticket response times, including First Response and Resolution Times, and developing tools for detailed reporting on SLA performance.

Paris, Île-De-France, France

As a Level 3 (Professional 2) engineer on the core team at the Vault platform, I design and improve Vault platform components, drive the adoption of best practices, resolve team issues, and lead project delivery, more details below:- Developed a tool that reduced HSM data recovery times on the Vault platform from up to one day or two weeks to just 5 minutes, enhancing system reliability.- Developed a cascade merging automation tool, saving around 40 minutes per month per active… Show more As a Level 3 (Professional 2) engineer on the core team at the Vault platform, I design and improve Vault platform components, drive the adoption of best practices, resolve team issues, and lead project delivery, more details below:- Developed a tool that reduced HSM data recovery times on the Vault platform from up to one day or two weeks to just 5 minutes, enhancing system reliability.- Developed a cascade merging automation tool, saving around 40 minutes per month per active service, reducing manual effort, and lowering code conflict likelihood by ensuring direct merges from release branch to candidate release branches and main, focusing the team more on development than on operational tasks.- Contributed to 7 design documents on the Vault platform, ranging from business logic feature and to core internal systems. My involvement led to roughly 15% reduction in development time for a major feature, enhancing team alignment and project clarity.- Led the overhaul of a legacy Scala service on the Vault platform, crucial for business continuity. My work enhanced data consistency and HSM integration, reducing error rates to below 0.1% and preventing disruptions in client operations. Additionally, this project expanded our team's capability in resolving issues from a few members to a larger group, achieved while learning Scala and tackling complex legacy code.- Improved HSM data migrations on the Vault platform, cutting down client maintenance windows from 2 hours to an average of 15 minutes per quarter, and to zero data inconsistency issues during migrations. The new system eliminated previous incidents that typically required over 3 hours to resolve.For more in-depth insights into these experiences, please see the dedicated projects section.Technology used: AWS, Kubernetes, Helm, Terraform, ArgoCD, Spinnaker, GitHub actions, Datadog, PostgreSQL, RabbitMQ, FastAPI, Flask, Fiantra, Redis, Celery, Typescript. Show less

Paris, Île-De-France, France

- Developed governance and orchestration layers, and complex APIs, with a focus on writing and reviewing detailed design documents and architectures.- Integrated cryptographic modules (HSM) and blockchain interfaces, enhancing platform capabilities.- Translated product requirements into effective technical solutions, facilitating design and architecture reviews.- Served as Incident Commander, focusing on client impact mitigation, leading investigations, and coordinating solutions… Show more - Developed governance and orchestration layers, and complex APIs, with a focus on writing and reviewing detailed design documents and architectures.- Integrated cryptographic modules (HSM) and blockchain interfaces, enhancing platform capabilities.- Translated product requirements into effective technical solutions, facilitating design and architecture reviews.- Served as Incident Commander, focusing on client impact mitigation, leading investigations, and coordinating solutions across teams.- Managed communications during incidents, including impact analysis, updates, and crafting postmortem reports. Enhanced the firefighting manual. Show less

United States

- Architected, designed, and implemented bioinformatics workflows and tools.- Developed advanced bioinformatics visualization and interactive tools.- Implemented unit tests to internal APIs, services, and frontend components.- Refactored existing code for less bugs and for better readability, extendibility, and performance.- Build data pipelines to integrate biological data from various third-party sources.- Reviewed code thoroughly to ensure high quality and less technical… Show more - Architected, designed, and implemented bioinformatics workflows and tools.- Developed advanced bioinformatics visualization and interactive tools.- Implemented unit tests to internal APIs, services, and frontend components.- Refactored existing code for less bugs and for better readability, extendibility, and performance.- Build data pipelines to integrate biological data from various third-party sources.- Reviewed code thoroughly to ensure high quality and less technical debts.- Helped junior team members in their tasks (in analysis, design, and implementation).Tech stack: Terraform, Gitlab CI/CD, AWS ECS, Redis, S3, Lambda function, Elastic Search, Sentry, PostgreSQL, Django, Celery, React, D3. Show less

- Lead the development team in building machine learning product for predicting subscribers' activity, usage, and their churn scores. - Create dashboards for the marketing department, those dashboards would enable to dynamically monitor different key performance metrics from multiple perspectives for different stakeholders.Technology used: Airflow, Keras, Pandas, PostgreSQL, Oracle DB, Docker compose.

Develop backend APIs for various projects using Django/DRF, and Heroku for deployment management.

Develop 2D mobile and online multiplayer games using Unity3D.

Bachelor Of Engineering, Computer Science, 75.54

During my Bachelor's in Computer Science at Damascus University, specializing in AI, I studied subjects like algorithms, network.

High School Diploma, 95.83%

Achieved an outstanding score 95.83%, that was the sole and decisive factor for my admission into the Computer Science 5-year engineering.