Fadi Desoukey Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Managing all telecommunication migrations/upgrades/relocation's for mid-large size companies. Communicating all risks in advance and completing projects within budget. Identifying potential opportunities to upgrade customers and reduce ongoing costs. Coordinating/Managing project team and engineers to ensure all deadlines are met.Configuring VOIP/Network equipment for testing purposes prior to installation. Registering all company equipment for monitoring/support purposes. Provide ongoing support/advise on new technologies suitable for company needs.

North Sydney, New South Wales, Australia

Working as the PMO Analyst within the Major Delivery team.

Sydney, Australia

Responsibilities:• Dealing with the Global team on a weekly basis, setting meetings, documenting minutes and following up on action items to ensure schedule is on track• Managing the CIO weekly Projects Meetings (IT Infrastructure/IT Applications/New Projects)• Monitoring SAP reports and ensuring all resources have submitted timesheets• Being part of the AUS Core team. Updating them with any potential issues/risks/delays to the projects in advance. Providing the AUS Core Team with Reports advising Department UAT statistics (MS/PS/Finance/IT etc.). • Dealing with Senior/Executive Management on a daily basis• Managing multiple Projects (IT Infrastructure/IT Applications) simultaneously, including scoping, UAT documentation, Deployment plans, Project Plans etc.• Managing/Coordinating multiple resources for entire IT department (Over 20 staff Engineers/developers/BA’s etc. using Microsoft project/excel) to ensure ALL projects continue on track.Achievements:• Deploying companies first Asset Management system while managing multiple projects• Working in multiple IT Departments (IT Applications/IT Infrastructure) using multiple Project management methodologies e.g. (AGILE, Cascading/Waterfall etc.)

Sydney Area, Australia

Responsibilities:• Working in a project environment and understanding the technology lifecycle as well as project management principles• Creating effective processes and procedures for department to ensure that accurate information is passed onto carriers• Monitoring all Telecommunication invoices and identifying cost cutting procedures to save the company money.• Communicating with the project team and carriers on a daily basis to ensure that all aspects of the project are on schedule.• Auditing company devices and dealing with Senior management on a daily basis to investigate potential cost cutting procedures• Develop action plans to manage expected workload for new technology upgrades by carriers (third parties)• Advising Project team (PMO, Engineers etc) of more efficient and cost effective processes• Being part of companies’ telecommunication projects and provisioning processes from beginning to end (Migration/Relocation Projects etc.)• Identifying potential issues and creating mitigation plans (Backup plans) with project team.• Dealing with external Account/Project Managers on a daily basis (Telstra, Vodafone, NextGen, Link innovations, Optus, AAPT, iiNet etc). Also meeting to discuss technology upgrades, change of billing cycles, carrier issues and potential effects on company etc.

Sydney, Australia

Responsibilities:• Being involved with the project team as part of a major upgrade for the bank during the design/build/test/deploy phases• Troubleshooting and identifying root issues in the PeopleLink test environment• Testing and investigating potential issues which may occur in PeopleLink.• Organizing Seminars/Webinars for onshore/offshore Executive and General managers• Organizing Executive Manager Meetings and addressing potential issues and supplying project feedback/Monitoring action items/minutes etc.• Develop action plans to manage expected workload for HR Direct department• Develop and Run daily reports for Executive manager and Head of HR Operations

Sydney, Australia

Responsibilities:• Understanding of IR/HR related legislations• Being part of the Project team and creating effective processes and procedures for HR department• Experience in the provision of HR Advisory support to line management.• Providing statistics and reporting to the HR Executive manger on a weekly basis.• Amending and approving leave/overtime for CBA staff.• Organizing employee contracts and explaining people management procedures to Managers across the company.• Generalist knowledge of HR principles and policies across the company• Creating time effecting process in PeopleSoft system.Achievements:• Gaining experience in the HR industry• Being recognized by the Head of HR and promoted to the PeopleLink Project Team

Sydney, Australia

• Head Trainer/Project Manager of a major project (Project Operations) Merging of Provisioning Operations and Technical Experts Department.• Creating Work instructions and Training Program Schedule for entire department.• Training entire department One-on-One/Classroom environment.• Working alongside Provisioning Executive Manager on daily basis.• Monitoring department’s statistics and providing positive feedback to project team.• Identifying and resolving system generated issues/errors encountered by Consumer Department.• Becoming responsible for new processes for call centre (reducing SLA’s) and becoming part of the MEGA DECOMMISIONING Migration Project.• Training staff/team leaders in Manilla (Philippines) in processes and procedures.

Sydney, Australia

• Working on operational processes and comfortable around IT projects (migration of systems)• Working alongside Systems Architect (Bearing Point) and troubleshooting system issues encountered by call centre• Mapping backend systems (TallyMan, WebAc, Mega, OSS, Lolo, SMS, PowerTel etc)• Meeting with Telstra Managers and discussing and understanding certain procedures and sharing knowledge• Creating new time effective procedures with Technical Expert Department which has eliminated a costly escalation process • Contributing to operational improvement initiatives and be able to identify improvement and business growth opportunities• Ensuring that tasks and projects are all completed within SLA’s• Resolving/Monitoring level 4 escalations

Sydney Area, Australia

• Taking responsibility of working for 2 departments (LCR/Rebill, Provisioning)• Managing and training new staff (Creating work instructions for department)• Programming LCR Dialler Boxes for Clients and Contractors• Organising AAPT Contractors to resolve LCR issues at different sites around Australia and ensure that SLA’s are met.• Updating the Database and issuing Invoices to Head Office - Telecom NZ• Monitoring and reporting feedback to Provisioning Manager.

Sydney, Australia

• Placing orders for Account and Project Managers on computer systems• Monitoring and reporting feedback to Provisioning Executive Manager• Programming and Provisioning PSTN and ISDN lines for major businesses• Assisting Account Managers in enquires and assisting Major Businesses directly while Account Managers on leave: - Millers, Angus & Knight, Avis etc.• Meeting Major Business Project Managers (Clients) for lunches and training them in understanding certain procedures and explaining SLA’s. • Organising Technicians to connect customers up with services within a certain time frame

Sydney Area, Australia

Responsibilities:• Provisioning orders for customers and agents on the computer systems• Supplying and reporting feedback to Provisioning Manager• Updating the Database input of data• Provided User-friendly Technical support to other departments in AAPT.• Assisting Customer Service Department in customer enquires • Provisioning Domain names and IP addresses for customers• Assisting Sales Managers and customers in enquires• Organising Technicians and Engineers to connect customers up with services and ensure that SLA’s are met.• Dealing with project team on a weekly basis to ensure deadlines are met

Education record

Adkar/Prosci, Change Management

Six Sigma - Green Belt, Business Process Improvement

Studied Online Pmbok (Project Management Book Of Knowledge), Information Technology, Certificate

Studied online PMBOK (Project Management Book of Knowledge) at DDLS while at previous employer Dimension Data

Advanced Diploma In Business Systems, Information Technology, A

Activities and Societies: - Database design/monitoring/maintenance - Programming/Developing (Cobol/C/C++/VB/Java) - Web design - Windows.

Higher School Certificate, Information Technology, Higher School Certificate